Queen Victoria Hospital NHS Foundation Trust
Corneoplastics Support Secretary
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Job Description: Support Secretary - Ophthalmology Department
We are currently looking for a self-motivated, proactive, independent, and resourceful Support Secretary to work in the Ophthalmology Department at Queen Victoria Hospital on a full-time basis (37.5 hours per week over 5 days). This is a varied post providing comprehensive support to the department.
The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural, or verbal.
We are looking for an experienced secretary with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritize their own workload, ideally possess excellent audio typing skills, but training could be given, excellent communication skills combined with an excellent telephone manner, possess a flexible and proactive attitude, and remain calm under pressure. Experience of audio typing is desirable.
Key Responsibilities
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- Accurate audio typing and administration of Ophthalmology clinics
- Ensuring prompt output and sign-off within agreed timescales
- Develop and maintain a sound knowledge of PAS
- Gain good hands-on understanding of RTT18 and NHS targets
- Ensure follow-up actions from clinics are dealt with and recorded accurately within PAS
- Deal with telephone enquiries in a professional and timely manner and cover unattended colleagues' telephones within the unit
- Maintain sound knowledge of medical terminology, tests, symptoms, etc., relevant to the department specialty
- Assist with covering some medical secretary duties during periods of leave
- Contact and book patients for routine general anesthetic procedures at Queen Victoria Hospital
About Queen Victoria Hospital
QVH is rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond.
A center of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
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At QVH, we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to the training and development of the workforce with support for continuing education and learning.
Contact Information
For further details/informal visits, contact:
- Name: Jude Hayman
- Job Title: Service Co-ordinator
- Email Address: jude.hayman@nhs.net
- Telephone Number: 01342 414578
Available between the hours of 8am to 4pm, Monday to Friday.
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