Job Description

Support account strategies by developing an institutional understanding of the client and help build an efficient, productive, and strong relationship.

Develop and maintain a working knowledge of Citi’s products and how they relate to our client’s credit allocation, implementation, and ongoing management.

Develop relationships with clients and assist with routine credit queries, confirmation of support, problem escalation. Assist clients in navigating Citi’s vast network.

Coordinate the global credit allocation process for clients, working with the GNB Network, Product Partners, ICM, Risk, and Credit Risk management Services (CRMS) to facilitate credit approval requests.

Develop a thorough understanding of the Wholesale Credit Risk (WCR) policy, ensuring that all credit requests are processed within policy requirements.

Develop a thorough understanding of Citi’s AML and Compliance policies and procedures, ensuring timely approval and completion of key deliverables.

Key Responsibilities

• Work closely with the Banking team to support the broad range of client needs.
• Work in partnership with Products teams to ensure credit requirements are met and provide relevant support.
• Act as an escalation point for clients and liaising with internal teams where required to ensure Operations and Product are taking the appropriate steps and responsibility to resolve items raised by the clients. Escalate internally when required.
• Support the coordination and execution of day-to-day credit requests from the GNB Network/ Product partners.
• Close coordination with CRMS and the Documentation Unit (DCU) for credit line set up and availment, ensuring that approvals obtained are in line with requirements under WCR.
• Assist in the preparation of client Support Discussions. Ensure that necessary Business & Risk approvals have been obtained and that the Support Discussion workflow is lodged in Citi Risk Approvals, or where applicable, necessary deferral is put in place.
• Liaise with client to affirm Head Office support for any new credit requests, ensuring required support documentation (i.e., Guarantees; Letter of Comfort) are lodged with DCU, and that all requirements under Citi’s support policy are met.
• Ensures client portfolio has the correct marketing hierarchy and legal structure reported in the appropriate systems and assists in the maintenance of the same.
• Prepare facility; exposure, and relationship data as requested by bankers. At annual review time, coordinate with the GNB network to review global facilities, and help make recommendations for potential changes/reductions.
• Work in partnership with Trade Implementations for the issuance and associated documentation for Guarantees/LCs.
• Work closely with Product Partners; GNB network; CRMS to ensure timely resolution of data exceptions (facility excess or unmatched transactions).
• Assist bankers in the coordination of ad-hoc regulatory/data review exercises, and help with data clean-up exercises, making the necessary facility adjustments where appropriate.
• Close coordination with Operations, AML, and ICG Partners on KYC creation and renewal process, with focus on supporting the firm’s goal of achieving its KYC deliverables.