Local Government South East
Corporate Case Services Officer (Information Governance)
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Fixed Term Part Time Canterbury, Kent Posted 4 hours ago 31159 £ / Year Closes: 20 October 2026
Website: Canterbury City Council
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Corporate Case Services Officer (Information Governance) Part-time 30 hours a week
An exciting opportunity to join Canterbury City Council’s Corporate Case Services team as a Corporate Case Services Officer (Information Governance) part-time, 18-month fixed-term contract to cover an internal secondment.
Are you highly organised, detail-focused and passionate about information governance, data protection and transparency? We are looking for a Corporate Case Services Officer to help ensure the council meets its statutory responsibilities under Freedom of Information, Environmental Information and Data Protection legislation.
This is a varied and rewarding role where you’ll work across the organisation, supporting colleagues to manage information effectively while helping residents, customers and stakeholders access information lawfully and appropriately.
What’s in it for you?
- Competitive salary £31,159.19 (pro rata to 0.8FTE)
- Flexible, hybrid working because we understand the importance of a healthy work-life balance.
- Generous annual leave entitlement, increasing with service, plus bank holidays and three additional days over the Christmas closure period.
- Option to buy additional annual leave.
- Local Government Pension Scheme.
- Excellent opportunities for learning, training and career development.
- Employee benefits including retailer and lifestyle discounts.
- Free use of Canterbury’s Park and Ride, flexi bus tickets and Cycle to Work scheme.
- Employee Assistance Programme offering free counselling, advice and wellbeing support.
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About This Information Governance Role
As a Corporate Case Services Officer (Information Governance), you will play a key role in helping the council meet its legal obligations relating to information rights, records management and corporate complaints handling. You’ll work closely with services across the organisation, ensuring requests and enquiries are managed efficiently, accurately and within statutory deadlines.
Here’s What You’ll Get Up To
- Managing Freedom of Information, Environmental Information Regulation and Subject Access Requests from receipt through to response.
- Monitoring case progress, coordinating information gathering and ensuring compliance with statutory deadlines.
- Reviewing information for disclosure and applying appropriate redactions using specialist software.
- Supporting Ombudsman investigations through the preparation, organisation and redaction of documentation.
- Maintaining service databases and performance information to ensure accurate reporting and case management.
- Liaising with colleagues across the council to research, collate and analyse information in response to customer enquiries and information requests.
Working Pattern
- 30 hours a week across Monday to Friday, fixed term contract for 18 months.
- Flexible and hybrid working arrangements.
- You will be expected to attend council offices and meeting venues in line with business needs.
About You
We’re looking for someone who has knowledge and experience with information governance work, can manage a varied caseload, work accurately under pressure and build effective working relationships across a wide range of services.
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Your Knowledge
- Detailed knowledge of Information Governance legislation, including UK GDPR, Freedom of Information legislation and Environmental Information Regulations.
- Understanding of exemptions and their practical application.
- Knowledge of local authority processes and practices.
Your Experience
- Experience of managing multiple concurrent cases and deadlines.
- Experience of collecting, analysing and compiling information from a variety of stakeholders and services.
Your Skills
- Excellent organisational and prioritisation skills.
- Ability to work accurately and effectively in a fast-paced environment.
- Self-motivated with a strong focus on meeting statutory deadlines and achieving high standards.
Ready to Apply?
If this Information Governance opportunity sounds like the next step in your career, we’d love to hear from you. Click the Apply Online button and submit your application today.
Want to Know More?
For an informal discussion about the role and what it’s like to work within the Corporate Case Services team, please contact kirstie.willerton@canterbury.gov.uk 01227 910783
Interviews are planned to take place on the 2nd and 3rd November.
Equality, Diversity & Inclusion at Canterbury City Council
We are committed to promoting equality, diversity and inclusion in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.
Our diversity strengthens our ability to serve the communities we support. To support fair recruitment practices, all applications are anonymised for shortlisting and assessed on merit alone.
To apply for this job please visit ce0551li.webitrent.com.
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