Clermont Group Ltd.
Corporate Front of House
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Job Title: Ground Floor Receptionist
Location: Baker Street, London
Salary: 31k +
Schedule: Monday – Thursday plus 1 day multiple locations
Shifts on rota: 8:00 a.m. – 5:00 p.m. or 9:00 a.m. – 6:00 p.m.
Reports To: Reception Manager
Start Date: ASAP
Nature of Business: Property Management
Overview of the Role
We are seeking a polished, proactive, and client-focused Ground Floor Receptionist to manage the front-of-house for a prestigious Baker Street property. Acting as the first point of contact for visitors, tenants, and clients, this role requires a highly professional and welcoming individual who can deliver a seamless reception experience while supporting wider office operations. This is an excellent opportunity for someone with at least two years’ experience in a fast-paced front-of-house environment, looking to join a professional and dynamic team.
Main Responsibilities
- Provide a warm, professional, and engaging welcome to all guests, tenants, and clients entering the building.
- Manage switchboard and handle all incoming calls with efficiency and courtesy.
- Oversee visitor management, including sign-in procedures, security passes, and contractor coordination.
- Liaise with building facilities and the helpdesk to report and follow up on issues promptly.
- Assist with ad hoc tenant concierge requests, including restaurant bookings, courier arrangements, and travel support.
- Ensure reception and client-facing areas are maintained to the highest standards of cleanliness and presentation.
- Support monthly client reporting and assist with administrative tasks as required.
- Work closely with the wider property management team to ensure the smooth running of daily operations.
- Contribute ideas and initiatives to continuously improve the customer experience.
- Provide training and support to junior team members or temporary staff when required.
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Skills & Competencies
- Proactive, self-motivated, and able to take ownership of tasks.
- Warm, approachable, and professional with exceptional people skills.
- Immaculate timekeeping and reliability, with a strong sense of responsibility.
- Ability to multi-task and remain composed in a fast-paced environment.
- High attention to detail and pride in maintaining high standards.
- Excellent communication skills across all levels.
- Strong IT proficiency, including Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Discreet and trustworthy when handling confidential information.
Knowledge & Experience
- Minimum of 2 years’ experience in a front-of-house/reception role, ideally within corporate, hospitality, or property management settings.
- Proven track record of delivering high levels of customer service to VIPs, tenants, and clients.
- Experience in handling switchboard, meeting room management, and concierge-style support.
- Familiarity with health and safety practices and building security procedures.
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What We Are Looking For
- A true ambassador for the business: courteous, professional, and service-driven.
- Strong organisational skills with the ability to learn quickly and adapt.
- Reliable, punctual, and committed to providing the best possible experience to clients and visitors.
- A collaborative team player who is also confident working independently.
- Enthusiastic, positive, and passionate about delivering exceptional service.
Our Commitment
We are an equal opportunities employer and are committed to equality, diversity, and inclusion. We recruit on merit and assess skills, qualifications, and suitability fairly. Applications are welcome from candidates of all backgrounds. If you have a disability or condition that may affect your application or performance during the recruitment process, please contact us to discuss any reasonable adjustments.
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