Corporate Launch Specialist

This is an excellent mid-level role for those looking to build a career in Account Management or Client Services, and/or those with an interest in Business Operations and Programme Management.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• Minimum of 1 year of work experience in a customer/client-facing role.
• A detail-oriented approach to executing tasks and an ability to manage multiple projects.
• Excellent organisational, communication, and time-management skills.
• A team player and comfortable with an ever-changing startup environment.
• Strong technical aptitude and the ability to quickly learn and navigate new systems and processes.
• A growth mindset with a proactive approach to continuous improvement, process optimisation, and enhancing the partner experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Deliver outstanding service to new Corporate partners and serve as the primary point of contact for net new accounts.
• Execute a smooth transition from Sales to Launch once a contract is signed, and from Launch to Account Management at 90 days.
• Lead launch activities for qualifying accounts, including partner handoff calls, webinars, employee communications, and other enablement efforts designed to achieve subscriber acquisition.
• Drive against Month 1 subscriber acquisition targets, 30/60/90 engagement rate targets, and other key milestones.
• Build trusted partner relationships through clear communication, strong organization, and proactive issue resolution, effectively troubleshooting challenges and escalating when appropriate.
• Collaborate cross-functionally to improve processes.
• Assist with ad hoc projects as needed.

SCOPE OF SUPERVISION/AUTHORITY

Duties are performed under limited supervision. Often responsible for planning and organizing their own work, which may or may not be directly related to general business operations of the company or its customers. Will receive training and guidance from manager as needed. Individual contributors may be required to regularly exercise discretion and independent judgment with respect to matters of significance depending on the nature of the position. No direct management responsibility.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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