Corporate Reception Team Leader

Monday – Friday, £38,000 plus benefits.

We are seeking an experienced and customer-focused Reception Services Supervisor to lead a front-of-house team within a prestigious corporate environment. This role is responsible for delivering exceptional workplace and visitor experiences, ensuring high service standards, and providing leadership, coaching, and operational support to a team of reception professionals.

Duties and Responsibilities

• Lead and support the reception team to deliver a consistently high standard of customer service.
• Ensure adequate staffing and rota coverage to meet operational requirements.
• Build strong relationships with employees, visitors, and stakeholders, responding proactively to requests and resolving issues effectively.
• Manage customer queries and complaints through to resolution, implementing improvements where required.
• Maintain compliance with security, health & safety, and emergency procedures.
• Continuously review and improve processes, ensuring procedures remain effective and up to date.
• Create a positive, engaging, and high-performing team culture.
• Coach, mentor, and develop team members through regular performance reviews and feedback.
• Support recruitment, onboarding, training, and succession planning activities.
• Recognise and reward outstanding performance while addressing conduct or performance concerns when required.
• Ensure compliance with company policies, procedures, and operational standards.