Mitie Cleaning & Hygiene Services
Corporate Receptionist
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Job Title – Receptionist
Team – Guest Services
Location – Westgate, Oxford
Reporting to – Guest Services Lead
Hours of work – 40 hours per week, five days out of seven
Pay Rate – Competitive
Job Purpose
The Receptionist is responsible for providing a professional and welcoming front-of-house service to visitors, clients, and employees. They act as the first point of contact for the organisation, ensuring excellent customer service while supporting administrative and operational activities.
Key Responsibilities
Front of House & Customer Service
- Greet and welcome visitors, clients, and contractors in a friendly and professional manner.
- Manage visitor sign-in procedures and issue visitor passes where required.
- Direct visitors to the appropriate person or department.
- Answer and transfer incoming telephone calls promptly and professionally.
- Respond to general enquiries via phone, email, and in person.
Administrative Duties
- Maintain reception and waiting areas to a high standard of presentation.
- Manage meeting room bookings and ensure rooms are prepared for meetings.
- Handle incoming and outgoing mail, parcels, and courier deliveries.
- Maintain accurate records and databases.
- Provide general administrative support to teams as required.
Security & Compliance
- Follow site security procedures, including visitor management processes.
- Report any security or health and safety concerns promptly.
- Ensure confidentiality of company and visitor information is maintained at all times.
- Support emergency procedures and evacuation processes when required.
Facilities Support
- Monitor office supplies and place orders when necessary.
- Liaise with contractors and service providers attending site.
- Assist with workplace events, meetings, and hospitality arrangements.
- Support workplace experience initiatives to enhance customer satisfaction.
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Essential Skills & Experience
- Previous customer service or reception experience.
- Excellent verbal and written communication skills.
- Professional appearance and manner.
- Strong organisational and time management skills.
- Good knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams).
- Ability to multitask and work under pressure.
Desirable
- Experience within a corporate or facilities management environment.
- Knowledge of visitor management systems.
- First Aid or Fire Warden training.
Personal Attributes
- Friendly and approachable.
- Positive and proactive attitude.
- Strong attention to detail.
- Reliable and punctual.
- Able to build positive relationships with colleagues and visitors.
- Committed to delivering exceptional customer service.
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
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Training and Development
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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