Devonshire
Corporate Receptionist
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Job Overview
A fantastic opportunity has become available for a Concierge Receptionist to join Paragon's client partner's site in London, a global asset management firm, on a permanent basis.
As part of our Reception Concierge team at Schroders, you will work collaboratively with our client’s employees to deliver the future of an agile, connected, and high-performing workplace. You will be responsible for ensuring a first-class employee experience and supporting our client’s employees to improve their day-to-day working experience.
Hours: Monday to Friday shift patterns between 8:00am - 6:00pm (37.5 hours per week)
(Potential occasional travel on an ad-hoc basis may be required to Schroders Horsham site for emergency cover, travel expensed)
Key Responsibilities
- Meet and greet all visitors, providing outstanding customer service to all employees and visitors of the office
- Assists employees in a friendly, professional, proactive, and efficient manner with appropriate follow-up as necessary
- Acts as the site liaison for the services we deliver and all other Workplace Services
- Responsible for keeping up to date and trained in all concierge reception processes
- Responsible in ensuring accuracy when recording any data or financial information whether electronically or by hard copy
- Taking switchboard and FM helpdesk calls
- Occasional event support
- High level of customer service is demonstrated and adhered to in all dealings with clients
- To be flexible to work in any service area as required, rota and on an Adhoc basis
- To support colleagues and work as a team to achieve the best results for clients
- Responsible for tracking own activity and report on daily activity
- To wear the Concierge reception uniform provided along with any PPE required
- Responsible for complying with health and safety and site operational procedures
- Ad-hoc Concierge reception tasks as requested by the Leadership and Management team
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Skills and Attributes we are looking for
- Previous experience in concierge/ reception/ front of house/ hospitality roles is desired
- Ability to always maintain a positive attitude and professional tone
- True desire to satisfy the needs of others in a fast-paced environment
- Ability to interact with employees and visitors effectively with tact and diplomacy
- Decision-making skills and ability to use own initiative to answer questions
- Ability to maintain confidentiality and handle situations with sensitivity
- Excellent customer service and verbal and written communication skills
- Proactive approach to work with an eye for detail
- Problem-solving and critical thinking skills
- Organisational skills and a methodical approach to dealing with the varied needs of the employees
- Strong IT skills, competent in Microsoft Office 365 applications to intermediate level
- Flexible to change shifts at short notice
- Ability to learn quickly and follow core processes
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About Us
Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected, and able to thrive. We welcome applications from individuals of all backgrounds, experiences, and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.
We recognise how challenging the current job market can be, and Paragon Talent Solutions are committed to providing the best possible candidate experience throughout the recruitment process.
If you are interested in this opportunity, we kindly ask that you apply via this LinkedIn advert rather than by email or LinkedIn direct message. This helps us ensure that every application is reviewed fairly, consistently, and efficiently through our established recruitment process.
If you require any reasonable adjustments or additional support during the application process, please let us know and we will be happy to assist.
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