Rapport Guest Services
Corporate Receptionist
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Corporate Receptionist
We’re looking for a Corporate Receptionist to join our Rapport team in Victoria London, taking ownership of front-of-house operations on the ground floor. You’ll greet visitors, coordinate check-ins, manage key administrative tasks and ensure the lobby remains welcoming, professional and aligned with our client’s standards. This is one of our busiest locations, ideal for someone who thrives in a fast-paced, guest-focused environment.
You’ll operate as a solo Receptionist alongside security at London Victoria, while still being part of a wider Rapport community. Our contract spans across London City, meaning you’ll be connected to a team of 43 Ambassadors who collaborate, support each other and deliver exceptional service across multiple sites.
Contract type: Full-time, Permanent
Hours: 40 per week (Monday - Friday; shift rota basis between 7:30 AM and 5:30 PM, with flexibility as per business needs)
Salary: £33,870 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Handle enquiries and service requests promptly and courteously across all channels, providing clear, helpful and professional responses.
- Maintain strong knowledge of building facilities to confidently advise, direct and support guests throughout the premises.
- Provide operational support across buildings adapting to changing demands and maintaining consistent service standards across locations.
- Deliver a warm, professional welcome ensuring every guest feels acknowledged, valued and aligned with the brand experience.
- Follow up proactively on incomplete bookings securing missing details to guarantee a smooth arrival process.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Bring a confident, personable approach with the ability to build strong, natural rapport with internal stakeholders, external partners and VIP guests.
- Communicate to an excellent standard with strong written and spoken English.
- Demonstrate creativity and proactive thinking paired with high organisation, strong attention to detail and a process-driven, can-do mindset.
- Work comfortably independently while also thriving within a large, collaborative team environment.
- Maintain impeccable personal presentation supported by outstanding interpersonal skills.
- Show genuine passion for exceptional guest service ensuring every interaction feels warm, polished and memorable.
- Bring valuable front-of-house experience ideally gained within a luxury hotel, premium airline or corporate hospitality setting.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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