ST James Facilities
Corporate Receptionist - Buckingham Green
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Overall Purpose
As the Corporate Receptionist, you will be part of a team covering the front of house function within this high-profile commercial and residential estate (3 receptions).
This prestigious site has high visibility with senior clients visiting on a frequent basis and requires a receptionist who has the natural flair to engage with occupiers and visitors and can deliver exceptional customer service at all times.
Duties and Responsibilities
- Welcome and assist all guests, visitors, occupiers, and clients, ensuring an outstanding customer experience at all times. Reception staff are expected to stand when greeting visitors as a standard of service.
- Take ownership of the reception area and associated front-of-house spaces, ensuring they remain clean, organised, and presented to the highest standards.
- Act as the primary point of contact for all enquiries, responding professionally and efficiently to requests, questions, and concerns.
- Maintain and regularly update reception resources, including the St James manual, occupier procedures, contact databases, and operational documentation.
- Complete daily handovers, weekly reports, and any front-of-house reporting requirements accurately and on time.
- Support the Front of House team lead and management team while developing strong working relationships with commercial and residential tenants.
- Assist with residential back-of-house operations when required, including the management and distribution of incoming deliveries.
- Respond flexibly and efficiently to changing business needs and unforeseen client requirements.
- Manage incoming telephone calls promptly and courteously, identifying caller needs, taking accurate messages, and directing enquiries appropriately.
- Handle challenging situations and distressed callers calmly, professionally, and with empathy.
- Report accidents, incidents, or concerns in accordance with company policies and procedures.
- Ensure compliance with all St James policies, procedures, codes of conduct, and Health & Safety regulations, including emergency response procedures.
- Ensure events and freebies are promoted and presented in appropriate manner.
- Undertake any additional duties required to support clients, customers, colleagues, and the wider business.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Knowledge and Skills
- Proven experience delivering exceptional customer service in a corporate, hospitality, concierge, or front-of-house environment.
- Excellent verbal and written communication skills, with a strong command of the English language.
- Outstanding interpersonal skills, with the ability to build rapport with a diverse range of people and adapt to different situations and personalities.
- Strong organisational and administrative abilities, with excellent attention to detail.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Experience using Bluepoint or similar visitor management systems.
- A professional, positive, and proactive approach to work.
- Excellent timekeeping, reliability, and punctuality.
- Ability to work effectively as part of a team while also demonstrating initiative and accountability.
- Flexible and adaptable, with the ability to respond quickly to changing client and business requirements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Personal Attributes
The successful candidate will be:
- Friendly, professional, and approachable.
- Highly organised and detail-oriented.
- Confident in dealing with senior stakeholders and VIP visitors.
- Calm under pressure and capable of managing multiple priorities.
- Customer-focused with a genuine passion for service excellence.
- Reliable, adaptable, and committed to maintaining the highest professional standards.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills