Mitie Cleaning & Hygiene Services
Corporate Receptionist
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Accountabilities and Key Activities
- Deliver an exceptional guest experience, ensuring all visitors receive a professional and welcoming service.
- Act as the central point of contact for clients, visitors, contractors, and service providers.
- Manage reception duties, including visitor registration, issuing security passes, and arranging transport requirements.
- Operate the switchboard, answer calls promptly, and direct enquiries appropriately.
- Manage shared inboxes and respond to emails professionally and efficiently.
- Coordinate meeting room, desk, and collaboration space bookings using the relevant booking systems.
- Arrange taxis, shuttle services, travel tickets, and general travel-related enquiries.
- Handle guest and customer enquiries, resolving issues where possible or escalating appropriately.
- Process and maintain records, reports, databases, and electronic filing systems accurately.
- Manage incoming and outgoing post, couriers, and associated administrative processes.
- Support audit activities through the collation and preparation of required documentation.
- Build and maintain positive relationships with clients and stakeholders, understanding individual requirements and expectations.
- Maintain knowledge of local amenities, transport links, parking, hotels, and restaurants to support customer enquiries.
- Work collaboratively with colleagues to ensure a seamless and consistent service.
- Identify opportunities to improve processes, systems, and administrative efficiency.
- Adhere to all company policies, procedures, security requirements, and grooming standards.
- Provide flexible support across the wider site team and undertake any other reasonable duties as required.
What We Are Looking For
Qualifications And Experience
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- Proven experience delivering high-quality customer service.
- Previous reception, hospitality, customer service, or administrative experience preferred.
- Experience working in a professional office or corporate environment is desirable.
- Knowledge of desk booking systems is advantageous but not essential.
- Competent in Microsoft Office applications, including Outlook, Word, and Excel.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience handling multiple priorities in a busy environment.
Personal Attributes
- Professional, approachable, and customer-focused.
- Well-presented, adhering to company appearance and grooming standards.
- Organised with strong attention to detail.
- Able to prioritise workload and manage competing demands effectively.
- Flexible and adaptable in response to changing business needs.
- Confident interacting with stakeholders at all levels.
- Committed to continuous learning and development, including undertaking additional training where required.
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
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Career Development
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusion and Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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Together our diversity makes us stronger.
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