Overall Purpose

As the Corporate Receptionist of one of the business addresses in Mayfair, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients.

Duties and Responsibilities

• To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order, liaising with cleaners, facilities, helpdesk and other departments as deemed necessary.
• Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
• First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
• Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
• To receive/answer calls promptly and efficiently.
• Where appropriate, reporting of accidents or incidents.
• Ensure the reception area is kept organised, clean and tidy at all times.
• Stand to greet all visitors to the building.
• Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Any other duties as deemed necessary to support the client, customer, colleagues and St James.
• Support with any tasks deemed by your team member.
• To manage visitor and contractor access to the building, ensuring all visitors are appropriately booked in, checked against the relevant visitor system/calendar and directed to the correct tenant or floor in accordance with building procedures.
• To maintain a high level of vigilance regarding building security, including monitoring for tailgating and unauthorised access, politely challenging individuals where appropriate and notifying the relevant host or tenant of any concerns.
• To follow all building access-control procedures, ensuring keys, fobs and other access devices are not issued without the appropriate authorisation and that tenant access requests are verified with the relevant reception, manager or host.
• To liaise with tenant reception teams, office managers and hosts to confirm and manage unexpected visitors, contractors and deliveries, ensuring access is only provided once the appropriate authorisation has been obtained.
• To coordinate and monitor contractors attending the building, including checking visitor/contractor bookings, contacting the relevant host or building management team, recording contractors in the contractor logbook and ensuring access fobs are issued and returned correctly where authorised.
• To manage deliveries and courier access, ensuring parcels are directed to the correct tenant and floor where appropriate, accepting deliveries at reception when necessary and notifying the relevant tenant reception to collect them.
• To sort and manage incoming post and Royal Mail deliveries, ensuring post is separated for the relevant occupiers and that tenant reception teams are notified to collect their mail.
• To use the building directory/booklet and other available information to identify occupiers and correctly allocate unidentified parcels or deliveries.
• To liaise with the onsite maintenance and building management teams regarding repairs, maintenance issues, fire panel alerts, contractor access and other building-related matters, escalating issues where necessary.
• To respond appropriately to fire alarm and emergency situations, following the building's emergency procedures, contacting the relevant maintenance/building management personnel and supporting the safe evacuation of the building when required.
• To maintain accurate records of contractors, building issues, repairs, incidents, events and other relevant matters throughout the cover period.
• To prepare and provide a comprehensive handover at the end of the cover period, documenting outstanding issues, repairs, escalations, events and any other matters requiring follow-up.