Henry Schein One UK
Corporate Rollout Lead
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About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.
- Clinical: AI-powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x-ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
- Practice Management: Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting, and Staff Instant Messaging.
- Patient Experience: A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
Your Impact
As the Team Lead, Corporate Rollout, you will own and lead the successful delivery of all corporate and group onboarding rollouts across Henry Schein One. Acting as the subject matter expert for enterprise onboarding, you will be accountable for ensuring large-scale implementations are delivered efficiently, consistently, and in line with agreed customer outcomes.
Working cross-functionally with Onboarding Project Managers and stakeholders across the business, you will develop and embed scalable onboarding processes, drive continuous improvement initiatives, and influence operational strategy to support growth. Ensure a world-class onboarding experience for corporate customers while contributing to the achievement of team objectives and long-term business goals.
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What You'll Do
- Coordinate and oversee corporate and group onboarding rollouts, ensuring projects progress smoothly and key milestones are achieved.
- Act as the primary point of contact for corporate onboarding projects, supporting communication between internal teams and customers.
- Serve as the go-to for corporate onboarding, building and maintaining deep knowledge of corporate groups, organisational structures, and onboarding requirements to drive successful rollout outcomes.
- Work closely with Onboarding Project Managers to support successful delivery of rollouts and help solve complex operational escalations and own development of Onboarding methodologies.
- Monitor onboarding progress against agreed timelines, KPIs, and customer expectations, escalating risks where appropriate.
- Collaborate with teams across the business, including Sales, Customer Success, Product, and Training, to ensure a seamless onboarding experience.
- Lead customer meetings and rollout discussions to support successful project outcomes.
- Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs.
- Coach team members in best practices, fostering a culture of continuous development.
- Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead the recruitment efforts for your team, identifying and hiring top talent.
- Identify opportunities for process improvements and recommend changes that enhance efficiency and consistency across onboarding activities.
- Support onboarding projects outside of corporate rollout activity when required.
- Share knowledge, best practice, coaching, and lessons learned with colleagues across the Onboarding team.
- Prepare regular updates and reports on rollout progress, risks, and key activities for management review.
- Support the development of onboarding documentation, processes, and ways of working.
- Build effective working relationships with stakeholders across the business to support successful project delivery.
- Contribute to a collaborative, positive, and customer-focused team environment.
- Promote Henry Schein One values and contribute to an inclusive and supportive culture.
What You'll Bring With You
- Proven experience leading complex onboarding programmes, customer implementations, or large-scale rollout activities, ideally within a corporate, enterprise, or multi-site environment.
- Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and tight deadlines while maintaining a high standard of customer experience.
- Strong organisational and planning skills, with the ability to manage multiple priorities and deadlines simultaneously.
- Experience working with a range of internal and external stakeholders to deliver successful customer outcomes.
- Strong communication and relationship-building skills, with the ability to adapt your approach to different audiences.
- A collaborative mindset and ability to work effectively across teams, including Sales, Customer Success, Product, and Training.
- An understanding of project management principles and the ability to identify, track, and mitigate risks.
- Experience monitoring project progress and taking proactive action to help keep activities on track.
- Strong problem-solving skills and the ability to make sound decisions using available information.
- A customer-focused approach, with a passion for delivering a positive onboarding experience.
- An understanding of onboarding, implementation, or customer success processes and a desire to continuously improve ways of working.
- Confidence working with data, reports, and project updates to support informed decision-making.
- The ability to work independently while knowing when to seek guidance or escalate issues.
- A positive and adaptable approach, with the ability to remain calm and organised in a fast-paced environment.
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Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
- Working as one
- Making it easy
- Caring about care
- Making it happen
Our Hiring Process
We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through our process in about 2 weeks.
We look forward to hearing from you :)
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