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Corporate Security Response Officer - Average 20 hours per week - Days & Nights
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CIS Security has an exciting opportunity for a Security Response Officer to join our team, providing dedicated security support across two prestigious developments in Stratford.
One of the sites is a prestigious 22-storey office building within the International Quarter London development, offering approximately 350,000 sq. ft. of high-quality office space. The other site is a major mixed-use development located nearby, incorporating residential, commercial, retail and public spaces within a vibrant canal-side environment.
As an ambassador of CIS Security, you will represent both our brand and our customer, delivering a professional, customer-focused security service. The building will be run by sophisticated technology with a very collaborative service team.
Information
- Position: Security Response Officer
- Location: London (E20)
- Pay Rate: Site Related Pay
- Hours: Average 20 hours per week
- Shifts: Various shifts - Days & Nights
Job Requirements
- SIA Licence required DS preferred
- Corporate Security, Concierge, hospitality background, or Front-of-House experience for at least 1 year is advantageous
- Flexible availability for working days, nights, and weekends, and adapting to operational needs
- Provide impeccable customer service, ensuring all staff, visitors, and service users receive a 5-star experience
- Conduct opening and closing procedures, internal and external patrols, and monitor access control
- Manage emergency situations, respond quickly, and follow site-specific procedures
- Operate CCTV systems and manage security systems with high competency
- Maintain incident logs and ensure all paperwork is up to date
- Audits are completed for site and training to those who are new
- Key control and permit checks
- Ensure safety and security protocols are strictly followed, including conducting security checks and managing emergency alarms
- Professional communication with site personnel and escalation of any incidents to appropriate management
- Use a range of monitoring and communication facilities to ensure site security, following protocol at all times.
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Job Responsibilities
- SIA CCTV Licence is desirable, with knowledge of local area security operations being an advantage
- Excellent communication skills - both verbal and written - with a strong command of English
- IT proficiency is a must, including familiarity with Microsoft Office and other security management systems
- Be able to act decisively under pressure, particularly during emergency or high-stress situations
- Strong interpersonal skills, with a focus on teamwork, but also able to work independently
- Must have First Aid training and completed all EdApp courses
- Physically fit, as the role requires regular internal and external patrols, as well as periods of prolonged standing.
- Efficient in incident report writing, and able to handle corporate emails professionally
- Escalation skills - able to communicate incidents to the correct personnel efficiently, following corporate escalation processes
- Immaculate personal presentation and reliability are essential to uphold the company’s professional image
- You are calm under pressure and maintain professionalism in confrontational situations
- You possess a courteous and outgoing demeanour, with excellent customer service skills
- Able to handle diverse responsibilities, such as issuing access passes, monitoring life safety systems, and supporting the control room team when needed
- You can demonstrate a thorough understanding of emergency protocols, access control procedures, and incident management
- Able to collaborate as a team member and across service partners.
- Support the Controller with day-to-day site operations.
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Benefits
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!!
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.
At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
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