The Royal Household
Correspondence Officer
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It’s drafting a letter that someone will always remember.
It’s contributing to a team with a shared and remarkable purpose, engaging with the public while supporting The King’s role. This is what makes working for The Royal Household so exceptional.
Every year, thousands of letters are written to The King, The Queen, and The Prince and Princess of Wales. As part of the Correspondence team, your role will be to ensure each one receives a thoughtful, timely and well-crafted response.
Key Responsibilities
- To fulfil a principal role in supporting the Head of Royal Correspondence and Senior Correspondence Officers in the effective running of the department by taking responsibility for your own portfolio of correspondence and projects. You’ll respond to letters from the public on a wide range of social, community and national matters, drafting clear and considered replies that reflect the tone and values of the Household.
- Acting as a key point of contact for your portfolio areas, you’ll liaise with the Private Office, other Household departments, and external stakeholders (including government agencies) to support process and policy improvements.
- You’ll deputise for Senior Correspondence Officers when required, helping to direct the workflow of Assistant Correspondence Officers where necessary and ensuring the smooth running of daily operations.
- Playing a central role in the opening, sorting and logging of incoming mail, you’ll help ensure that correspondence is processed efficiently and distributed promptly to the appropriate teams.
- You’ll support the creation and maintenance of both bespoke and standard response templates, helping to ensure consistency and quality across the department.
- A natural collaborator, you’ll share best practice with colleagues and take a leading role in training and coaching new starters, contributing to a culture of continuous improvement.
- Providing administrative support to the Head of Royal Correspondence and the wider Private Secretary’s Office, you’ll take pride in the accuracy and reliability of your work.
- Managing public and commercial gifts, as well as tracking parcels, you'll liaise with key stakeholders as necessary.
- You'll manage correspondence related to seasonal events, liaising with other Households as necessary.
- You'll assist with data entry into relevant systems, as well as tracking of figures
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Essential Criteria
- With proven experience, you’ll be an excellent communicator with the ability to draft clear, succinct and sensitive letters — often on complex or topical issues.
- Excellent attention to detail on both written communication and numerical data, with the ability to compose clear and succinct letters on complex topics.
- Calm and organised, you’ll be confident managing a high volume of work, prioritising effectively and meeting regular deadlines.
- With strong interpersonal skills, you’ll be comfortable liaising with a wide range of internal and external stakeholders, supporting the development of departmental processes and policies.
- A supportive team player, you’ll enjoy working collaboratively with internal and external colleagues, and will have experience providing introductory training or guidance to junior colleagues.
- Proactive and service-focused, you’ll be able to work independently, using sound judgement to make decisions where appropriate.
- With strong IT skills and a good working knowledge of Microsoft Office, you’ll be quick to learn new systems and adapt to bespoke tools.
- Above all, you’ll take pride in delivering work of the highest standard, knowing that your contribution helps shape the public’s experience of the Royal Household.
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Benefits
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We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
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Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
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Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
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Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
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We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
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Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
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