Citizens Advice
Cottsway Project Triage Adviser
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About the Project
Cottsway Housing Association have partnered with Citizens Advice Oxfordshire to provide a free information and advice service to all their tenants. Starting as the largest local registered provider of social housing in West Oxfordshire, Cottsway Housing has expanded to provide housing in Gloucestershire, Worcestershire and Wiltshire. The Cottsway Project aims to provide equal access to advice and information to all Cottsway Housing tenants regardless of their location. Tenants have access to a free telephone and digital service, providing triage, signposting, information and advice and casework.
Job Role
Reporting to the Project Manager, Citizens Advice Oxfordshire are looking for a Project Triage Adviser to join our team to deliver information, client support through multiple channels remotely including telephone and emails.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As part of the Cottsway Projects Team, you will be the first point of contact on the designated telephone advice line and email service for clients. You will complete an initial triage to ascertain eligibility for the service and where appropriate give limited advice on benefits, debt and other financial and welfare matters.
Referrals will be received via the generic email inbox, in-house referrals and from Cottsway Housing Association, which will also be added to the tasklist for call backs. Clients will then be referred to the Cottsway Project Caseworkers for more complex advice and support.
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