West Northamptonshire Council
Council Tax Recovery Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Why you should work for us
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About the Role
Helping residents find sustainable solutions while protecting vital Council income is at the heart of this role. As a Council Tax Recovery Officer, you'll play an important part in supporting the financial stability of West Northamptonshire Council by ensuring appropriate recovery action is taken while providing a fair, professional and customer-focused service.
Working within our Revenues & Benefits Service, you'll manage Council Tax recovery processes, support customers who are experiencing difficulties with their payments and help maximise collection rates that enable the Council to continue delivering essential services to our communities. This is a rewarding opportunity for someone who enjoys problem solving, working with legislation and supporting customers to achieve positive outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- You'll manage a varied caseload of Council Tax recovery work, ensuring recovery action is taken in accordance with legislation, Council policy and agreed procedures. This will include issuing recovery notices, progressing cases through various stages of recovery, negotiating payment arrangements and supporting customers to find realistic and sustainable ways to manage their debt.
- You'll deal directly with customers through telephone, email and written correspondence, providing clear information and guidance while balancing the need to maximise collection rates with a sensitive and customer-focused approach.
- You'll also work closely with colleagues, enforcement agents and other stakeholders to ensure the Council's approach to debt recovery remains effective, consistent and compliant.
- Alongside your day-to-day casework, you'll contribute to service improvements, support system testing and reporting activities, and represent the Council at court hearings where required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- You're a confident communicator who can build rapport, negotiate effectively and deal with sensitive situations in a calm and professional manner.
- You enjoy working with detailed information and legislation, and you're comfortable making decisions that require both sound judgement and empathy.
- You have strong organisational skills and can manage a busy workload while maintaining accuracy and attention to detail.
- Experience within a Revenues, Council Tax or debt recovery environment would be advantageous, but equally important is your ability to learn complex legislation, work collaboratively and deliver excellent customer service.
- Most importantly, you'll be motivated by helping customers find solutions while contributing to the effective management of public funds.
- You'll share our THRIVE values and our commitment to delivering high-quality services that support the residents and communities of West Northamptonshire.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London