Leeds Mind
Counselling Administrator
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Are you an organised administrator who wants to make a real difference to people's mental health and wellbeing?
We're looking for a Counselling Administrator to join our growing Counselling Service at Leeds Mind. This is an exciting opportunity to play a key role in helping people access high-quality counselling support while working as part of a passionate and supportive team.
For more than 30 years, our Counselling Service has provided person-centred counselling to people across Leeds. As demand for mental health support continues to grow, we're investing in the future of the service and this role is central to that development.
About the role
As our Service Administrator, you'll be the first point of contact for many of the people accessing our counselling service. You'll help ensure the smooth day-to-day running of the service by:
- Managing referrals, waiting lists and client allocations
- Supporting clients throughout their counselling journey
- Maintaining accurate records and using our CRM systems
- Monitoring appointments, availability and client payments
- Supporting the Service Lead with service development activities
- Working closely with counsellors, trainees, volunteers and external partners
You'll play an important role in creating a welcoming, professional and safe environment for everyone accessing the service.
About you
We're looking for someone who:
- Has excellent administration and organisational skills
- Is confident using Microsoft Office and databases
- Can manage multiple priorities whilst maintaining accuracy
- Has experience handling sensitive and confidential information
- Communicates with warmth, professionalism and empathy
- Shares our commitment to supporting people experiencing mental health difficulties
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Experience within counselling, mental health or the voluntary sector would be helpful, but isn't essential.
Why join Leeds Mind?
Leeds Mind promotes positive mental health and wellbeing and provides help and support to anyone who needs it in and around Leeds. We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Leeds to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition.
Our values of Being Open, Supportive, Brave, Connected, and Resourceful are pivotal to the work we do.
What we offer
- 28 days annual leave plus bank holidays, rising to 31 days after 3 years' service (pro rata)
- Pension scheme with employer contribution
- Comprehensive training and development opportunities
- A supportive and values-driven culture
- The opportunity to make a meaningful difference to mental health in Leeds
Working Pattern
The role is 22.5 hours per week and includes Tuesday, Wednesday and Thursday evenings.
Belonging at Leeds Mind
Leeds Mind is committed to creating an inclusive environment – equity, diversity and inclusion are at the heart of everything that we do.
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We are committed to ensuring that our colleagues, volunteers and people who access our services feel a sense of belonging at Leeds Mind that gives them the confidence to share their unique perspectives and experience.
By creating an inclusive environment that fosters belonging, we aspire to attract colleagues and volunteers who offer diversity of experience and thought. We believe this will ultimately improve the service we provide as well as the employee and volunteer experience.
To find out more about how we are developing this you can click here.
At Leeds Mind, we’ve made significant progress in Equity, Diversity, Inclusion and Belonging in recent years, resulting in a diverse team. We are committed to maintaining strong representation in our workforce and always encourage applications from LGBTQIA+, culturally diverse, neurodivergent and disabled individuals within Leeds Mind.
The role is based at Clarence House, Clarence Road, LS18 4LB. Evenings will always be at Clarence House. Occasional home working may be possible at other times where this aligns with service requirements.
For an informal discussion about these posts prior to applying please Tel: 07702 334295 and speak to Emma.
Successful candidates will be required to undertake a right to work in the UK check as well as a enhanced DBS check. Leeds Mind is an Equal Opportunities employer.
Reg charity number: 1007625
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