DUTIES AND KEY RESPONSIBILITIES

Location: White City John Lewis

Role: Counter Manager Full time

• To deliver agreed sales KPI's for the counter - these KPI's will focus on sales, ATV, UPT, and conversion. You will need to demonstrate the ability to motivate the team to deliver these results.
• Devise business plan in line with the product launches and host store marketing channels and execute with the team.
• Execute all product launches as per Marketing Plan and instruction from HQ to include in-store displays, and layouts, working with the host store teams as and when needed to ensure that all parties are happy with installation.
• Implement and adhere to VM guidelines at all times, and ensure that the team are trained on all standards.
• Manage all events inclusive of launch previews, customer events, MDS and Fragrance Fittings.
• Utilize host store marketing channels for all launches - online, VIP relations, VM, Windows etc.
• Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with customer queries and complaints in a professional manner.
• Manage the team, dealing with all staffing issues where appropriate.
• To ensure that all staff demonstrate high levels of knowledge about our products and are able to fully represent the brand on the counter. Staff need to articulate both the new and key ranges for the season. Conduct regular training sessions to reinforce learning of the team.
• Maintain knowledge of key competitors and industry trends and train the team on the key factors.
• To be the first point of contact at the counter for HQ demonstrating the ability to give and receive feedback and information in a professional and articulate manner. Furthermore you need to develop a professional relationship with key contacts in HQ and within your host store that will support the commercial success of your counter.
• As counter manager you must also be able to communicate effectively a high level of commercial understanding about the host store and your counter performance, and when the performance dictates make fact-based recommendations to improve the business.
• Hold regular team meetings to ensure that full staff team are up to date with all areas of the business.
• Participate and contribute to Managers Meetings ensuring clear understanding on all topics to relay back to the team.
• To ensure the back of house areas are maintained to a high standard that supports the needs of the sales floor. Also, the counter is clean, neat and tidy at all times.
• Work with host store maintenance teams to ensure counter is always in good order.
• To ensure all paperwork and reporting is completed accurately and on time - daily, weekly and monthly as required. Also need to be able to interpret sales data and set action plans accordingly as agreed by HQ.
• Ensure that the host store Cash Handling guidelines are followed at all times.
• Ensure full knowledge of till procedures and processes within the host store.
• Work with the Retails Sales Manager with the recruitment process for the counter, supporting their introduction to the business through ongoing coaching and development.
• Work with the Retails Sales Manager to ensure all staff are coached and developed on an ongoing basis using all tools available, conducting regular staff reviews.
• Work with the Retails Sales Manager to ensure that all performance issues of team members are dealt with smoothly and effectively in a timely professional manner at all times.
• To be aware of all security and health and safety issues and requirements of the host store and to ensure all staff are aware of the same. Also, must be able to put plans in place to reduce any loss.
• Work with the Inventory Manager and host store buying teams to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required.
• Responsible for the management of all emergency situations involving the host store and team members.
• General administrative duties.
• Abide at all times by Company and host store rules and policy.