HSS: The Hire Service Company
Counter Sales
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Company Description
HSS: The Hire Service Company is the original tool and equipment hire specialist, established in 1957 and refreshed with a modern focus in 2024. The company is committed to providing reliable hire solutions backed by knowledgeable, friendly service. Team members work closely with customers to understand their needs and offer practical, safe equipment recommendations. HSS values a human touch in every interaction, creating a supportive environment for both customers and colleagues. Joining HSS means being part of a long-standing brand that continues to evolve and invest in its people.
Role Description
The Counter Sales role at HSS is a full-time, on-site position based in Hounslow. In this role, you will:
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- Welcome customers at the hire counter
- Discuss their project or business needs
- Recommend suitable tools and equipment
- Prepare quotes
- Process hire agreements
- Handle payments
- Manage reservations and returns in the system
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The role involves:
- Maintaining product knowledge
- Explaining equipment features and safety information
- Ensuring the counter area and showroom are well-presented
You will work with colleagues to:
- Meet sales targets
- Support stock checks
- Provide a consistent, customer-focused experience
Qualifications
- Strong Communication and Customer Service skills to engage with customers, understand their needs, and provide clear, helpful information.
- Proven Sales capability, with the ability to recommend products, close hires, and support basic Sales Management activities such as meeting targets.
- Experience delivering or supporting Training for customers or team members on product use, safety, or sales processes.
- Basic IT and point-of-sale system proficiency, including handling transactions, bookings, and customer records.
- Ability to work on-site in Hounslow, including standing for periods and handling light to moderate manual tasks related to equipment hire.
- Previous experience in retail, trade counter, hire, or similar customer-facing environment is beneficial.
- Knowledge of tools, equipment, or construction-related products is an advantage, with willingness to learn and expand product expertise.
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