CitySprint
Courier Engagement Administrator
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Location: London
Salary: £26,811.20
Hours: 40 hours
Shifts: Monday - Friday, 8 am to 5 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The Role
This role supports the Courier Engagement Team Leader and sits at the heart of our courier operations. As a Courier Engagement Administrator, you'll help deliver an outstanding experience for our courier partners, building strong relationships and providing support throughout their journey with CitySprint while delivering a 'Class A' service.
Why CitySprint
What we do matters, from everyday deliveries to time-critical services, and this role helps ensure our courier partners remain engaged, supported and connected to our business. You'll play a key role in enhancing the courier experience, strengthening relationships and supporting the success of our courier network.
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Who We Are
CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.
What You'll Be Doing
- Managing day-to-day engagement queries from courier partners and internal stakeholders
- Acting as a key point of contact for couriers, providing support and guidance
- Building and maintaining positive relationships with courier partners across the network
- Supporting courier engagement initiatives and communication campaigns
- Maintaining accurate records and updating systems in line with company processes
- Monitoring feedback and identifying opportunities to improve the courier experience
- Working closely with operational teams to resolve courier queries and concerns
- Escalating issues where appropriate and ensuring timely resolution
- Supporting the team in delivering a positive and professional service
- Assisting with continuous improvement of engagement processes and procedures
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What We're Looking For
- Previous experience in a customer-focused, engagement, administration or support role
- Excellent communication and relationship-building skills
- Strong customer service skills with a proactive approach to problem solving
- Excellent organisational skills and attention to detail
- Ability to manage workload and meet deadlines in a fast-paced environment
- Comfortable using systems and maintaining accurate records
- Ability to work independently and as part of a team
- Positive, adaptable approach with a willingness to learn and develop
- Good working knowledge of Microsoft Office
- Ability to prioritise tasks and respond effectively to changing business needs
- Experience dealing with a high volume of queries would be advantageous
All successful candidates will be required to complete a DBS check.
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