City St George's, University of London
Course Officer-Tooting (REDEPLOYEE APPLICANTS ONLY)
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Course Officer
Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.
To apply, please email your CV and cover letter to RecruitmentCoordinators@citystgeorges.ac.uk with the job title and reference number, demonstrating how you meet the essential criteria outlined in the person specification.
City St George’s, University of London
City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
Background
The Course Officer is a student-facing role within the School, providing a responsive and professional first point of contact for students and other stakeholders across allocated courses. The role supports the effective delivery of course administration throughout the student lifecycle, ensuring processes are coordinated accurately, efficiently and in accordance with University regulations and policies. Working closely with academic, professional services and central teams, the Course Officer contributes to a positive student experience, maintains accurate records and supports the smooth operation of courses.
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Responsibilities
- Coordinates day-to-day course administration, including registration, induction, module selection, timetabling, attendance, assessment, progression and student feedback
- Responds to student and stakeholder enquiries, providing clear advice on processes such as extensions, interruptions and appeals, and escalating complex matters appropriately
- Maintains accurate student records and documentation
- Supports examinations, Assessment Boards and graduation
- Ensures deadlines and regulatory requirements are met
- Builds effective relationships across the School and University
- Provides team cover during peak periods
- Supports appropriate financial controls
Person Specification
- Experience of providing high-quality administrative or student-facing services, ideally within a higher education environment
- Excellent written and verbal communication skills
- Strong organisation and attention to detail
- Ability to manage competing priorities and deadlines
- Knowledge of student administration, academic regulations and the student lifecycle would be advantageous
- Confident using IT systems and maintaining accurate records
- Ability to interpret procedures, resolve routine problems, exercise sound judgement, protect confidential information and work collaboratively with diverse colleagues and stakeholders
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Additional Information
- Closing date for applications: Sunday, 18 October 2026 at 11:59pm
- Interviews are scheduled to take place on a date to be confirmed
- The selection process will involve an interview and an assessment
City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
The University of business, practice and the professions
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