City St George's, University of London
Course Operations Manager (REDEPLOYEE APPLICANTS ONLY)
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Course Operations Manager
Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.
To apply, please email your CV and cover letter to RecruitmentCoordinators@citystgeorges.ac.uk with the job title and reference number, demonstrating how you meet the essential criteria outlined in the person specification.
City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
Background
The School of Health & Medical Sciences supports a diverse portfolio of programmes across health and medical disciplines, with complex student and academic administration requirements across the student lifecycle. The Course Operations Manager will lead the effective delivery of course administration across the School, ensuring consistent, efficient and student-focused processes. Working with academic colleagues and Professional Services teams, the role will provide operational leadership, manage competing priorities and drive continuous improvement, ensuring course administration aligns with University regulations, quality requirements and institutional priorities. The role will be required to work across both the Clerkenwell and Tooting campuses, supporting consistent approaches and effective operational delivery across the School.
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Responsibilities
The role is responsible for managing Course Operations teams and overseeing the implementation of administrative processes that support enquiry management, registration, induction, timetabling, assessment, progression, award and graduation.
Person Specification
The successful candidate will have knowledge of higher education procedures, regulations and administrative processes, alongside experience managing complex operational activity within a busy, customer-focused environment. They will demonstrate strong organisation, analytical and problem-solving skills, with the ability to manage competing priorities, interpret regulations and resolve complex issues. They will have excellent communication and relationship-building skills and the ability to influence, coordinate and delegate effectively. Experience of student records systems such as SITS, and the ability to lead, motivate and develop staff, are also essential.
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Additional Information
Closing date for applications: 11 October 2026 at 23:59
Interviews are scheduled to take place on a date to be confirmed.
The selection process will involve a panel interview. Further details will be confirmed at the interview stage.
City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
The University of business, practice and the professions.
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