Findlay Hancock County Chamber of Commerce
Court Monitor
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Reports to: Assistant Manager
Are you a driven servant leader who thrives in a fast-paced, high-energy environment? Do you have what it takes to create unforgettable experiences for families while leading a top-performing team? SOAR! Adventure Park is looking for enthusiastic team members to take our facility to new heights!
As Court Monitor, you will work closely with the management team to establish SOAR! as the ultimate destination for families to play, celebrate, and stay active all year long. Your mission will be to deliver outstanding guest experiences in a clean, safe, and fun environment, all while building a high-quality team and driving financial success.
Why Join the SOAR! Team?
- A fun, high-energy work environment
- Opportunities for professional growth
- The chance to make a lasting impact on families and the community
Summary Of Position
Oversee the safe operation of the activity floor while providing friendly, responsive service to create an exceptional entertainment experience for our guests. A Court Supervisor's attitude directly affects how Soar Adventure Park as a whole is perceived. Your main functions are to ensure that all company policies are being followed and that all activity areas are properly maintained to ensure a safe and enjoyable experience for our guests.
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Duties & Responsibilities
- Greet and assist customers entering the courts.
- Explain activity areas and rules for each station upon entry.
- Ensure that all activity participants have a valid wristband, proper footwear, and no loose jewelry.
- Coordinate clearing the courts of activity participants whose wristbands have expired.
- Coordinate clearing the courts or surrounding area when there is an injury.
- Ensure that all pads, nets, springs, and other safety items are installed and functioning properly.
- Ensure that all activity participants follow rules.
- Alert activity participants of their expired time.
- Assist activity participants or watchers with any questions.
- Keep activity areas clean.
- Ensure airbags are working properly.
- Resolve customer complaints.
- Request assistance using paging radios.
- Report problems with equipment to the manager on duty.
- Maintain a fully stocked backpack of first aid supplies.
- Restock incident reports and place them in the designated area.
- Attend to any and all injured visitors within your designated area.
- Fill out incident report forms as protocol calls for.
- Report any and all injuries to the court supervisor and/or management who is responsible for backing up the footage on the video cameras and uploading it to the Incident Report Form with a completed waiver.
- Other duties as assigned by management or needed by the business.
- Complete opening and closing duties.
- Perform their job in a friendly, courteous manner at all times.
- Promptly inform the Manager on Duty of any and all customer complaints or comments or discipline issues with activity participants.
- Perform other related duties as assigned by the Manager.
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Qualifications
- Willingness to be a Team Player and Hard Worker.
- Must be able to communicate clearly with managers but especially with customers.
- Be able to reach, bend, stoop, and frequently lift up to 25 pounds.
- Be able to work in a standing position for long periods of time (up to 8 hours).
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