Overall Purpose

As a Cover Support Team (CST) Corporate Receptionist, you will provide professional and flexible front-of-house support across St James Facilities client locations throughout London. You will represent St James and our clients, delivering an outstanding customer experience to visitors, occupiers, tenants and guests.

This is a mobile cover role and you will be expected to travel to and work at various locations across London, including the City of London, Canary Wharf, Central London and West London, sometimes at short notice. You will take ownership of each reception you support, quickly adapting to different buildings, teams, procedures and client requirements while maintaining consistently high standards.

Duties and Responsibilities:

• Take ownership of the reception and associated front-of-house areas, ensuring they remain organised, clean and presentable.
• Provide a welcoming, professional and proactive service as the first point of contact for guests, visitors, occupiers and clients.
• Meet and greet visitors, complete sign-in and access procedures, and direct guests in accordance with each building’s security processes.
• Build strong working relationships with clients, occupiers, colleagues, security, cleaning, facilities and other site teams.
• Learn and follow the specific protocols, procedures, Team Agreements and Operations Manuals for each building.
• Respond confidently to enquiries and telephone calls, including managing difficult or distressed callers calmly and professionally.
• Handle and record post, couriers and deliveries in accordance with site procedures.
• Support building tours, contractors, fire alarm testing and evacuation procedures where required.
• Complete general administration, reporting and facilities management tasks as required.
• Report accidents, incidents or concerns promptly and in line with company and client procedures.