Envevo Ltd
CPMS Technical Support (Maternity Cover)
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About the Role
The CPMS Technical Support will be highly motivated and proactive, taking ownership of our EV Charging Point Management System (CPMS) and wider fleet EV infrastructure estate. This is a key role within a rapidly growing organisation, offering the right candidate the autonomy to shape processes, systems, and future team development.
You will be accountable for ensuring optimum system uptime reliability, and efficiency of our EV charging network, acting as a technical lead between systems, clients, OEM partners, and engineering teams. While you will support reactive callouts when required, the primary focus of this role is to resolve issues remotely through intelligent system management, automation, and providing diagnosis of faults and faults codes.
The ideal person for this role will be:
- Proactive, with a can-do attitude with strong ownership mentality.
- Comfortable working autonomously and making decisions.
- Naturally driven to improve systems and processes.
- Strong attention to detail with a structured, logical approach.
- Confident communicator with both technical and non-technical stakeholders.
Job Requirements
Essential:
- Demonstrable experience in a technical support role.
- Strong track record of diagnosing and resolving complex technical issues remotely.
- Experience working in operational or service-critical environments with uptime responsibility.
- Experience collaborating with field engineering teams and external partners.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- Valid UK Driving License
- Flexibility in working hours and approach, an attitude to see a task through.
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Desirable:
- Experience working directly with OEMs or hardware manufacturers.
- Experience managing firmware, configuration, or interoperability across multiple OEM vendors.
- Experience with CPMS platforms, OCPP, OCPI, or similar protocols.
- Experience within EV charging, energy, utilities, or smart infrastructure sectors.
- Experience with automation, scripting, or platform optimisation.
Job Responsibilities
- Take full ownership of the CPMS platform and associated EV charging infrastructure network.
- Monitor, manage, and optimise performance across the client EV estate to ensure maximum uptime and efficiency.
- Diagnose and resolve the majority of faults remotely through the CPMS system.
- Diagnose faults and coordinate with planners and engineers.
- Act as the technical escalation point for complex network and system issues.
- Work closely with field engineers during reactive callouts, providing technical guidance and root cause analysis.
- Work directly with OEM partners to manage interoperability, firmware, configuration, and platform integration.
- Develop, document, and continuously improve operational processes and workflows.
- Analyse network and charger performance data to proactively prevent faults.
- Support onboarding of new charging sites and clients into the CPMS environment.
- Contribute to future team structure, training, and capability as the estate grows.
- Maintain strong client and stakeholder communication where required.
- Lead, mentor, and motivate the network operations team to achieve organisational goals.
- Conduct performance evaluations and provide constructive feedback to team members.
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Job Benefits
- 🏢 Hybrid & Flexible Working: A balance that works for you and the role.
- 🏖️ 35 Days Annual Leave: Including company shutdown days.
- ✈️ Travel & Subsistence: Expenses covered when you’re on the move.
- 💶 Company Performance Bonus: Discretionary bonus linked to company success.
- 💙 Bupa Healthcare: Private healthcare cover after 6 months’ service.
- 📈 Salary Sacrifice Pension Scheme: 8% total contribution to support your future.
- ⚡ EV Car Salary Sacrifice Scheme: Electric vehicle through approved providers.
- 🧳 Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
- 👨 👩 👧 Enhanced Family‑Friendly Policies: Extra support when it matters most.
- 🕓 4pm Finish on Fridays: Start the weekend a little earlier.
- 💎 Benefits & Discounts Platform: Access a wide range of exclusive offers and savings.
- 🏅 Long Service Awards: Celebrating milestones and loyalty.
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