The CRCTU comprises a highly qualified and knowledgeable team of 200 members of staff including biostatisticians, clinical academics, trial managers, programmers, research nurses, quality management, information technology, administration and finance staff who together form the professional infrastructure that is essential to the delivery of scientifically excellent and regulatory robust clinical trials.

Role Summary

The CRCTU Operations Manager role is based within the CRCTU, and reports to the CRCTU Director of Operations. The post-holder will manage the CRCTU’s Business Support Team which provides Human Resource, financial and administrative support for Unit. As a member of the Operational Management Committee the postholder will contribute to strategic and operational planning within the CRCTU. They will work closely with colleagues across the University to ensure the CRCTU operates in accordance with the University’s policies and best practice guidelines. They will play a key role in financial management assisting Team Leaders in monitoring and managing their accounts and providing financial reports to the Unit’s Directors. They will also be responsible for key aspects of HR including acting as the Unit’s contact point with the HR Department, acting as an expert on HR processes, and overseeing general HR activities such as recruitment. They will also support the day-to-day operational activities of the Unit.

To be effective in this role, the successful candidate will require significant experience of working in a University operational and administrative environment and will have experience of financial monitoring and reporting.

Main Duties

Strategic

• Support the CRCTU Director and Director of Operations in preparing and developing the CRCTU’s strategy and monitoring progress towards aims and objectives (e.g. contributing to Cancer Research UK core funding renewal process, expenditure projections and financial options appraisals).
• Support the co-ordination of the timely production of management information, reports and returns for the CRCTU (e.g. Departmental Financial and Recruitment Reports).
• Support and work with the CRCTU Director of Operations, College Deputy Director of Operations (Administration) and other Heads of Operations and Operations Managers implementing best practice and identifying areas requiring development.
• Establish and maintain effective working relationships with all CRCTU Directors, Team Leaders, and colleagues in the wider University (e.g. Research Strategy & Services Division, Infrastructure and Facilities, Finance, and HR ) within the College and all internal and external stakeholders.
• Supporting the CRCTU Director of Operations with strategic planning of administrative resource.

Leadership

• Provide operational guidance and act as a key point of contact within the CRCTU for academics and professional services staff in relation to a wide range of operational activities. Providing clear and accurate guidance.
• Provide effective leadership and management of members of the Business Support Team. Reviewing workloads, resources, capacity and training needs. Undertaking Personal Development Reviews, identifying sickness patterns and leading on performance management issues.
• Responsible for the motivation, management and flexibility of members of the team, instilling confidence in the requirements and importance of relevant functions to ensure that the Team works effectively with colleagues across the University to deliver on plans and projects.
• Establish effective contacts with similar roles across other Schools, Colleges and external to University of Birmingham.
• Fosters a fair and equitable workplace for all staff.
• Identify and respond to equality and diversity issues in line with relevant university policies and procedures.

Financial Management

• Support the CRCTU Director and (Deputy) Director of Operations in the co-ordination of annual budgeting and forecasting review process.
• Coordinate income and expenditure to ensure accounts remain accurate and maintain an operational overview of the CRCTU departmental budget.
• Work with the CRCTU Team Leaders to review and monitor expenditure across their accounts. Helping to resolve issues which may need specific financial advice or input (e.g. journalling of expenditure between accounts).
• Work closely with CRCTU Team Leaders to provide guidance on research and non-research funds. Liaising with other stakeholders as needed.
• Work closely with the Research Development Officers and pre- and post-award contacts in delivering effective and timely financial support.
• Oversee costing/pricing for trading activity.
• Approving Core order requisitions.
• Act as the CRCTU Mastercard holder.
• Ensure education of and adherence to, appropriate financial legislation across the CRCTU.

Operational

• Act as a member of the CRCTU’s Operations Management Committee providing input in areas of expertise and management information as requested.
• Ensure timely and accurate reporting of management information as requested by College/University (e.g. Workload Allocation Model (WAMS) Outside Activities; PDR completion rates).
• Support the delivery of service standards and local policies and procedures for the efficient operation of the CRCTU. With the other Heads of Operations and senior stakeholders, identify collaborative opportunities to ensure consistency/continuity of policies outlining additional ‘local’ requirements.
• Contribute to College meetings, committees and working groups; deputising for the CRCTU Director of Operation as required.
• Assist the CRCTU Director and (Deputy) Director of Operations in managing relationships with key stakeholders (e.g., Cancer Research UK).

Marketing/Communications

• Support the delivery of the Marketing and Communications plan for the CRCTU in line with the CRCTU Director of Operations priorities.
• Oversee the production or editing of the CRCTU websites, ensuring the webpages contain accurate information.
• Working with CRCTU Director and (Deputy) Director of Operations in the delivery of effective and appropriate local communications.

Personnel and HR Management

• Supporting the CRCTU Director of Operations ensure effective HR management across the department which may include:
  • Ensuring quality assurance processes for recruitment and selection of CRCTU staff (including writing job descriptions, monitoring visa applications, employment of temporary staff, redeployment procedures etc)
  • Initiation of CPAG cases