iO Associates
Creatio SME
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Creatio SME
Remote (UK)
Full-time (Permanent)
Up to £60,000 + Benefits
iO Associates has partnered with a fast-paced organisation operating a high-volume contact centre environment. We are supporting the hire of a Creatio SME to join a lean, agile team and act as the functional authority for the Creatio platform.
This is a hands-on, business-facing role with real influence over how the platform is shaped and adopted. You'll work closely with a Creatio-experienced Business Analyst and the wider digital transformation team to maximise value through out-of-the-box capability, rapid delivery, and a clear platform roadmap (including AI enablement).
Key Responsibilities:
- Creatio functional authority: Advise stakeholders on Creatio's out-of-the-box capabilities and best-practice configuration to minimise custom development and delivery time.
- Requirements & solution advisory: Translate business needs into functional Creatio solutions, prioritising native features before any bespoke build.
- Contact centre optimisation: Improve agent workflows, case management, and customer interaction quality within a high-volume environment.
- AI roadmap support: Contribute to implementing AI capabilities in Creatio to enhance customer interactions, support self-serve, and manage demand effectively.
- Configuration & delivery: Configure workflows, dashboards, and business process automation within an agile delivery framework.
- Integration awareness: Advise on integration approaches between Creatio and third-party tools to support effective data flow.
- Support & troubleshooting: Provide functional support to users, resolve platform issues, and drive platform utilisation.
- Documentation & enablement: Produce clear functional documentation and deliver training / knowledge transfer to stakeholders and team members.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Demonstrable hands-on experience with Creatio (minimum v8.3)
- Strong functional knowledge of Creatio CRM and BPM, with a clear bias toward out-of-the-box solutions
- Proven experience optimising Creatio in a contact centre environment
- Comfortable working in an agile delivery setup
- Strong communication skills, able to advise both technical and non-technical stakeholders
- Track record of translating requirements into practical, functional platform solutions
Desirable / Bonus:
- Familiarity with Creatio v10.x and its latest feature set
- Hands-on delivery of AI-enabled features in Creatio 10.x (e.g., predictive routing/prioritisation, similar-text matching for knowledge suggestions, intelligent classification/field prediction, next-best-action style recommendations)
- Background in self-serve channel enablement and/or demand management via CRM
If you're interested, please send your CV to a.kumar@ioassociates.co.uk.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London