Stripe & Stare
Creative Operations Manager
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Job Title: Creative Operations Manager — ‘the conductor’
Reports to: Founder & CEO
Works with: All Teams including PR, Socials, Growth, Marketing, Design
Manages: Creative, PR & Content
Days: 3 days per week
Location: W12, London
Stripe & Stare launched 8 years ago. We are a fast-growing, sustainable fashion business, known for making the most comfortable knickers in the world, from trees! Barking mad, right? Alongside our ‘flagship’ knickers, we also sell supremely comfortable PJs, bras, and other clothing layers. Our business is primarily e-commerce based, selling D2C in the UK and abroad, with a growing US market. Our customers also buy direct from our wholesale network partners including Selfridges and multiple independent boutiques in the UK and Nordstrom and Shopbop in the US.
Our people are the reason for our continued success. We are committed to recruiting people from all walks of life to reflect our customers and our community, and we believe in helping everyone achieve their full potential. Our team strengthens our business.
As our brand and creative output continues to grow, we’re looking for a Creative Operations Manager — the conductor — to keep the ideas flowing and executed, on time and on brand, turning the ideas engine into briefs and trafficking work across the brand and creative teams.
Please apply using our online link: HERE
ROLE OVERVIEW
The conductor keeps the ideas flowing and executed, on time and on brand. This role turns the ideas engine into briefs, owns the marketing calendar, and traffics work across the brand and creative teams so every job is delivered at the right level, consistently. The makers stay accountable for the making; the conductor is accountable for the flow.
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KEY RESPONSIBILITIES
- Run the ideas engine: apply the four-question filter, prioritise with the team, and convert winning ideas into clear briefs with owners, budgets and dates.
- Own the marketing calendar — one view of what’s going out, where and when — and keep it on brand.
- Traffic and prioritise work across brand and creative: right job, right person, right deadline; spot bottlenecks before they bite.
- Own the budget tracker discipline: every spend logged before it’s committed, with a monthly view against the agreed lines.
- Run the weekly two-hour team meeting — agenda, decisions, actions, follow-through.
- Interface with Growth Director on creative requirements for growth (paid asset supply) and with Product on launch timings.
- Keep the Brand Marketing Bible and the links slide live and co-editable on SharePoint.
- Support wholesale by trafficking asset and press-quote requests through the creative team, as well as ensuring their key accounts are supported.
WHAT GOOD LOOKS LIKE
- Every job lands on time, at the right level, consistently — no idea dies in someone’s inbox!
- A long, medium and short term plan. We know the product up to 12 months out so can have plans for 3, 6, 9, 12 months. 80% planned, 20% reactive.
- Budget tracker matches reality; no surprises at month end.
- The Bible and links slide are current enough that a new joiner could find everything on day one.
EXPERIENCE & SKILLS
You’ll need:
- 4+ years in creative operations, marketing project management, or traffic management — ideally in a consumer brand, agency, or fast-moving e-commerce business.
- A track record of running a marketing or content calendar across multiple channels (social, email, paid, PR, wholesale), ensuring clear comms to the team.
- Experience briefing creative work: creating briefs with owners, budgets and dates.
- Budget tracking discipline — comfortable owning a spend log and reconciling it monthly.
- Confidence running meetings that end with decisions and actions.
- Fluency with project management and collaboration tools (Monday and Figma) and SharePoint or equivalents.
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You’ll be:
- Highly organised and a great manager.
- Calm under shifting priorities — able to re-sequence a week when a delivery is delayed, for example.
- Direct and diplomatic in equal measure: you can chase a designer, push back on the CEO, and keep both relationships intact.
- Making sure execution is complete with all assets and channels tied together on time.
- Comfortable being accountable for flow rather than output.
Nice to have:
- Experience in fashion, beauty or lifestyle DTC — particularly working as part of a small, nimble team.
- Exposure to wholesale/retail partner asset requirements.
- Experience working with founders in a scaling business (i.e. you know plans change and we need to take advantage of our nimble-ness whilst keeping the team aligned and on track).
BENEFITS
- 25 days holiday plus public holidays
- Extra day off for your birthday
- Monthly allowance for S&S clothing
- Pension
- Private Medical Insurance
- Life Assurance
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