Picsart
Creator Success Manager (Contractor)
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Creator Success Manager
As a Creator Success Manager, you'll help Picsart's Creators realize the full value of the platform by driving adoption, better output, and long-term advocacy. Creators are the solopreneurs, freelancers, and small agencies who run their own marketing and deliver real client work on our AI tools. When a generation fails, it's their money and their deadline.
You'll serve as a trusted advisor to a portfolio of top Creator accounts, guiding them on generative AI workflows, prompting, model selection, and best practices for producing client-ready work. You'll connect Creator goals with Picsart capabilities, resolve Creators' issues end to end, and translate usage data and support patterns into clear, actionable recommendations for Creators and for our Product and Engineering teams. You'll work closely with Product, Engineering, Support, and Trust & Safety, and in your first year success will be measured by Creator satisfaction, retention, and the quality of the signal you bring back into the product. We're hiring two people, one in the US and one in Europe, so Creators are covered across time zones.
Please note that this is a Full-Time Contractor (12-month contract); you’ll have the flexibility to work remotely, with the option to join us in the office whenever you’d like!
How You'll Make an Impact
- Build and maintain a trusted advisor relationship with each assigned Creator account, focusing on adoption, output quality, and long-term satisfaction with Picsart.
- Investigate Creator issues end to end: reproduce the problem against generation logs, identify the root cause, resolve or escalate it, and close the loop with the Creator in hours.
- Coach Creators to better output: diagnose why a result missed and recommend a fix, and guide them on advanced workflows and our more technical features.
- Measure and monitor Creator usage and health, spot when activity drops off, and reach out proactively before accounts churn.
- Translate repeat questions into self-serve content: FAQs, templates, and short guides that shrink the queue over time.
- Filter a noisy queue into actionable escalations: reproduce, attach logs and generation IDs, and write escalations an engineer can act on without a follow-up.
- Publish a weekly voice-of-customer signal to Product and Engineering covering what's failing, what's confusing, and what Creators are asking for. This is a core deliverable, not an afterthought.
- Collaborate closely with Product, Engineering, Support, and Trust & Safety to streamline issue resolution, route content-policy appeals, and align on Creator success plans.
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What You'll Bring
- Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy for a paid software product.
- Background in customer success, account management, premium or technical support, or a related function with direct customer engagement.
- Hands-on fluency with generative AI tools: you can diagnose why an output ignored the prompt and explain it plainly to a non-technical creator.
- Comfort making refund and goodwill decisions independently, inside a policy you'll help write.
- Enough technical comfort to read a generation log and reproduce a bug well enough to escalate it cleanly.
- Skill in translating usage data and support patterns into clear, actionable insights for both Creators and Product and Engineering stakeholders.
- Proven ability to turn repeat tickets into self-serve content or product change.
- Excellent written English; you'll spend most of the day writing to creators and to engineers.
- Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.
Good to have
- Further language skills: Spanish, French, German, Arabic, or Russian.
- Familiarity with content moderation and community-guidelines appeals.
- Experience supporting freelancers, agencies, or marketing teams.
- Experience with support and analytics tooling.
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What we seek and value most in our candidates
- Professionalism in both soft and hard skills; motivation to grow, learn, and share, positive attitude, flexibility, transparency, ownership, and most importantly - passion and commitment.
Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
Picsart, Inc. is an E-Verify Employer in the US. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
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ABOUT US
Picsart is the world’s largest digital creation platform and a top 20 most downloaded app. Every month, the Picsart community creates, remixes, and shares billions of visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates, and more. Picsart is available in 30 languages for free and as a subscription on iOS, Android, Windows devices, and on the Web. Headquartered in Miami, with offices around the world, Picsart is backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others. Download the app or visit picsart.com for more information.
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