Booker
Credit Administrator
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About the role
Due to an internal restructure, an exciting opportunity has arisen for 2 experienced Credit Administrators to join our Retail team.
Working as part of a team, you will be responsible for processing customer credit applications, covering a diverse range of customers from Independent Retailers, Multi-Site Retailers, Forecourts, Fascia Branded Retailers, and National Account Groups.
The role will involve supporting the Credit Administration function across the Retail business, ensuring new customer applications, closure of accounts, credit limit increases, and customer master data account changes are processed accurately, efficiently, and within agreed timescales.
You will be responsible for
- Process new customer applications accurately and efficiently, ensuring all required documentation and information is complete and meets the required standards before processing.
- Identify errors or missing information on customer applications and email customers directly to resolve these before applications are processed.
- Carry out credit checks on new and existing customers in line with company policy, escalating any limits that are not supported by Credit Reference Agencies for Management/Director approval.
- Open all customer accounts in accordance with fascia agreement.
- Monitor and manage changes to customer credit limits & payment terms, ensuring all relevant checks and approvals are complete.
- Contact customers by phone to obtain and verify Direct Debit information.
- Accurately record & amend Direct Debit information on SAP in accordance with BACS rules.
- Checks and amendments around customer direct debits on our integrated payment platform.
- Maintain accurate and up-to-date customer account records.
- On a rota basis, you will provide secondary Audit Controls around all new application packs ensuring no errors.
- Work closely with Branches/Depots, Sales teams, Operations, and Customer Service to resolve queries and ensure applications are progressed efficiently.
You will need
- Previous experience in a Credit Administration, Finance Administration, or Customer Administration environment, with experience handling customer account information and documentation.
- Good understanding of the importance of confidentiality, accuracy, and maintaining appropriate customer records.
- Excellent attention to detail, with the ability to accurately process financial and customer information.
- Strong organizational skills, with the ability to manage a varied workload and consistently meet deadlines and agreed SLAs.
- Ability to work effectively under pressure, demonstrating determination, initiative, and a proactive approach to problem-solving.
- Excellent communication skills, with the ability to communicate confidently and professionally with customers and internal stakeholders.
- Strong customer service skills, with a professional and helpful approach when dealing with customers and colleagues.
- Ability to work independently, using initiative to identify and resolve issues while knowing when to escalate.
- Experience using SAP would be advantageous.
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What's in it for you?
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day, i.e., thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet, and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses, and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases, including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme, which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources, including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
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About Us
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers, and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.
Diversity, Equity, and Inclusion (DE&I) at Booker
At Booker, Diversity, Equity, and Inclusion (DE&I) means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com.
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business, and as such, the benefits offered will be different from those offered at Tesco.
For more information about us, please visit www.bookergroupjobs.co.uk
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