Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Credit & Collections Representative – German Speaker

Location: Paisley / Inchinnan, Scotland | Hybrid – 3 days per week onsite

Permanent | Full time | Core hours: 8:00am–4:30pm

---

Build your career in an international team where your ideas are valued

When you join Thermo Fisher Scientific, you’ll be part of a global organisation doing work that matters. With annual revenues of approximately $40 billion and significant investment in R&D, we give our people the resources and opportunities to make meaningful contributions to the world.

We’re looking for a German-speaking Credit & Collections Representative to join our Accounts Receivable team in Paisley.

---

This isn’t simply a role about chasing payments.

You’ll take ownership of a portfolio of up to 300 customer accounts, working across the credit and collections lifecycle while investigating more complex account issues, identifying root causes and partnering with teams across the business to find solutions.

You’ll primarily support German customers so fluent German (written and spoken) is essential.

And if your background is in Customer Service rather than Finance? We’d still like to hear from you. We’re interested in people with strong judgement, confidence and customer communication skills who are motivated to develop their expertise in Credit & Collections.

---

What will you do?

You’ll take ownership of an allocated customer portfolio, balancing effective debt collection with strong customer relationships and sound credit decisions.

On a typical day, you could be:

• Proactively speaking with customers, primarily by telephone, to understand outstanding invoices and agree payment timelines.
• Prioritising high-value invoices and critical accounts to maximise collections.
• Investigating complex account issues and carrying out root-cause analysis to find sustainable solutions.
• Assessing and maintaining credit limits for new and existing customers in line with company policy.
• Reviewing accounts and making decisions around credit holds and the timely release of customer orders.
• Partnering with Customer Care, Commercial, Sales and other internal teams to resolve account issues.
• Investigating customer queries and disputes and coordinating with relevant teams to reach a prompt resolution.
• Reviewing complex accounts and recommending appropriate next steps to your Supervisor.
• Working with customers and the Cash Allocation team to ensure payments and credits are correctly allocated.
• Keeping customer records, actions, disputes and follow-ups accurate and up to date within our systems.
• Working towards agreed collection targets and Service Level Agreements.
• Identifying opportunities to improve existing processes and bringing fresh ideas to the team.
• Supporting and mentoring colleagues joining the wider Order-to-Cash organisation.