Fifosys
Credit Control & Accounts Receivable Administrator
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London (NW6) | Hybrid
Salary: up to £35,000, depending on experience, plus a strong benefits package
At Fifosys, we are proud to be ranked among the top 10 Managed Service Providers globally, and we are continuing to grow!
We are now seeking a proactive, detail-driven Credit Control & Accounts Receivable Administrator to join our Finance team and play a key role in maintaining strong cash flow, clean ledgers, and robust financial controls across the business.
If you enjoy taking ownership, working with customers to resolve payment issues, and keeping things accurate, organised, and compliant, this could be a great next step for you.
This is a varied, hands-on role. You will own the receivables process from the first chase through to the final reconciliation, see the direct impact of your work on the business's cash flow, and have a genuine voice in improving how we do things as we continue to grow.
The role
You will support the effective operation of our Credit Control & Accounts Receivable functions, ensuring accuracy, timeliness, and excellent stakeholder communication.
Credit Control
- Proactively chase outstanding customer payments by phone and email
- Liaise with customers to agree payment dates and resolve disputes
- Produce aged debt and bad debt reports for internal stakeholders
- Maintain clear and accurate records of customer interactions
- Support bad debt reviews and escalation processes
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Direct Debit Management
- Process Direct Debit collections accurately and on time
- Manage Direct Debit amendments, cancellations, and customer queries
- Reconcile Direct Debit receipts and investigate discrepancies
Accounts Receivable Ledger Management
- Allocate receipts against sales invoices
- Investigate and resolve unallocated cash
- Maintain clean, accurate AR ledgers
- Perform customer account reconciliations where required
- Support the resolution of historic balances and billing discrepancies
Bank & Cash Reconciliations
- Post bank transactions accurately and promptly
- Complete regular bank reconciliations for receipts and payments
- Escalate unreconciled items in line with internal controls and month-end deadlines
- Support month-end close through timely completion of reconciliations
Credit Card & Mailbox Management
- Review and obtain supporting documentation for credit card transactions
- Post and reconcile credit card transactions accurately
- Monitor cardholder spend, approvals, and missing documentation
- Manage shared finance mailboxes, ensuring timely and professional responses
What we are looking for
Experience & Skills
- Experience in Credit Control, Accounts Receivable, or a similar finance role
- Strong understanding of invoice processing and receipt allocation
- Experience managing customer debt and payment queries
- Good working knowledge of finance systems (Oracle NetSuite desirable) and Excel
- High attention to detail and accuracy
- Ability to manage workload effectively and meet deadlines
- Clear and confident communication skills (written and verbal)
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Personal Attributes
- Proactive and solution-focused
- Highly organised with strong time management skills
- Comfortable managing competing priorities
- Professional and resilient when handling customer conversations
- Committed to continuous improvement
- Adaptable in a fast-moving environment
What we offer you
At Fifosys, we believe in supporting our people both professionally and personally. Our benefits include:
- Salary of up to £35,000, depending on experience
- Company sick pay
- Enhanced maternity and paternity pay
- Electric car scheme, supporting sustainable travel choices
- Company pension scheme
- 25 days annual leave plus bank holidays
- Hybrid or flexible working options
- A strong focus on wellbeing and work-life balance
- Regular social events and team activities to help build real connections
- Real opportunities to grow your career and develop your skills within a growing, acquisitive business
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