LSL Property Services plc
Credit Control & Cash Collections Manager
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UK-Newcastle upon Tyne
LSL Property Services plc is one of the UK’s leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency, and financial services markets. We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations. As part of this centralisation, we have created an exciting new opportunity for a Billing Operations Manager to join our Central Finance team.
We're looking for an experienced and motivated Credit Control & Cash Collections Manager to lead our credit control and collections function.
This is a fantastic opportunity for a proactive finance professional who thrives on reducing debtor risk, improving cash collection performance, and leading a high-performing team. You'll work closely with operational teams, property managers, and customers to ensure outstanding balances are managed effectively while maintaining excellent customer service and regulatory compliance.
Main Accountability
- Leading the credit control and collections team to maximise cash recovery and minimise aged debt.
- Managing credit policies, customer credit limits, and exposure to ensure effective risk management.
- Developing and delivering collection strategies for invoices, service charges, and contract income.
- Reviewing aged debt, prioritising arrears, and resolving complex queries and disputes.
- Providing guidance on legal recovery processes and escalation routes where required.
- Producing cash flow forecasts, aged debt reports, and performance dashboards.
- Monitoring debt positions daily and implementing actions to reduce risk and improve collections.
- Building strong relationships with Property Managers, Operational teams, and customers to remove barriers to payment.
- Coaching, developing, and motivating team members while driving continuous improvement across processes and controls.
- Ensuring all regulatory, compliance, and financial control requirements are adhered to.
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What We're Looking For
Essential
- Proven experience in Credit Control, Collections, or Accounts Receivable leadership.
- Strong team management and coaching experience.
- Excellent negotiation and communication skills.
- Ability to analyse data, identify trends, and produce meaningful management reports.
- Strong customer service focus with the ability to handle difficult conversations professionally.
- Experience managing aged debt, disputes, and collections activity.
- Excellent organisational skills with the ability to prioritise workload and manage risk.
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Desirable
- Finance qualification (AAT, ACCA, CIMA or equivalent).
- Experience within property services, facilities management, or a related sector.
- Knowledge of property services legislation and debt recovery processes.
- Experience using Sun Systems, Stripe, and Zopa.
Why Join Us?
- Play a key role in protecting and improving business cash flow.
- Lead an important function with visibility across the organisation.
- Opportunity to influence processes, controls, and service improvements.
- Supportive and collaborative working environment.
- Competitive salary and benefits package.
Location
Newcastle upon Tyne - predominantly office-based.
If you’re an experienced Credit Control & Cash Collections Manager professional who enjoys leading teams, improving processes and delivering a high-quality finance service, we’d love to hear from you.
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