Job Title: Credit Control Manager

Location: Bracknell

Salary: Competitive

Job Type: Permanent, Full time

BSRIA is seeking an ambitious, commercially minded Credit Control Manager to lead the credit control function and work as a trusted business partner to operational leaders across the organisation. This is a visible, hands-on role rather than a back-office collections position. You will take a proactive and assertive approach to reducing outstanding debt, while developing and embedding the controls, reporting and discipline needed to support the business as it grows. You will bring energy, pace and a strong focus on accountability, while building effective relationships across Sales, the divisions and the leadership team.

In return, you will join a supportive organisation that values teamwork and professional development. You will have the opportunity to shape and own the credit control function, with direct exposure to operational and finance leaders, a competitive salary and a stable, collaborative working environment focused on delivering excellent results.

Exciting Work You Will Be Doing

• Owning the end-to-end credit control strategy for BSRIA, driving aggressive, well-organised collection of overdue debt and minimising DSO and bad debt exposure
• Leading weekly calls with operational leads and Business Managers across each division to review aged debt, agree collection actions and hold owners to account for outcomes
• Acting as an active business partner to the divisions - challenging poor credit behaviour at source, not just chasing the symptoms
• Designing, implementing and continuously improving credit control policies, procedures and controls, and ensuring they are consistently applied across the business
• Carrying out credit checks on new and existing clients, setting credit limits and Terms of Business, and tightening terms proactively where risk increases
• Escalating problem accounts swiftly and decisively, including recommending stop-supply, legal action or debt recovery agency referral where appropriate
• Setting, monitoring and reporting on KPIs for aged debt, DSO and cash collection, with monthly updates to the CFO including risk commentary and action owners
• Supporting and line managing a Credit Controller by setting clear, achievable KPI targets, such as cash collected, aged debt reduction and query turnaround, while monitoring progress and providing regular coaching, guidance and day-to-day support
• Managing the sales ledger and high standards of accuracy, including:
  • Setting up and maintaining accurate customer accounts and records
  • Chasing overdue payments and reducing aged debt
  • Working to debt collection targets
  • Resolving customer and internal account queries promptly
  • Processing and allocating payments, including BACS and card transactions
  • Reconciling accounts and investigating discrepancies
  • Monitoring credit limits and applying credit control procedures
  • Processing customer refunds in line with policy
  • Assisting with audit preparation and providing supporting documentation when required
  • Identifying and implementing process and systems improvements to strengthen the wider credit control and cash collection function