Role overview

We are seeking an experienced and commercially focused Credit Control Manager to lead the credit-control function within a fast-paced, private-equity-backed organisation. The successful candidate will be responsible for driving timely cash collection, reducing aged debt, improving working-capital performance and developing a high-performing credit-control team. This is an opportunity for an experienced credit professional to play a key role in improving processes, controls and cash performance within a growing organisation.

Key tasks

• Lead and manage the day-to-day credit-control function
• Oversee collection of outstanding customer debt and ensure agreed payment terms are achieved.
• Monitor aged debt and take appropriate action on overdue accounts, including payment promises & broken promises.
• Manage escalated and high-value customer accounts.
• Negotiate payment plans where appropriate.
• Escalate potentially irrecoverable debts and recommend appropriate provisions or write-offs.
• Work closely with customers to resolve payment queries and disputes.
• Produce regular aged-debt and cash-collection reports for senior management.
• Monitor key metrics including DSO (Days Sales Outstanding), Aged debt, Cash collected, Overdue debt, Bad-debt exposure, Collection performance against targets
• Provide analysis and commentary on trends, risks and opportunities.
• Support cash-flow forecasting and working-capital reporting.
• Identify opportunities to improve credit-control processes and cash collection.
• Maintain standardised procedures and controls.
• Improve automation and use of finance systems to support collections.
• Review customer payment terms.
• Where applicable support the implementation or enhancement of ERP and credit-management systems.
• Work with Finance leadership on working-capital improvement initiatives.
• Manage, motivate and develop the credit-control team.
• Coach the Credit Control Team leaders to ensure team metrics are met.
• Set individual and team collection targets and monitor performance against KPIs.
• Conduct regular performance reviews and provide coaching and support.
• Establish clear processes and accountability across the team.
• Build strong relationships with Sales, Finance, Operations and Customer Service.
• Work collaboratively to resolve billing and customer disputes.
• Communicate key credit risks and collection issues to senior management.