Adaptable Recruitment
Credit Control Manager
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Credit Control Manager
Adaptable Recruitment are delighted to be working with a reputable Liverpool based business who is looking to recruit a high calibre Credit Control Manager to join their team. You will work a hybrid model across Liverpool and Manchester with 3 days from home per week.
Salary and Benefits
- Up to £45k DOE
- Hybrid working (2 days in office)
- Bupa/ Medicash
- Life Insurance and Income protection insurance
- 25 days holiday + BH
- Option to buy and sell holidays
Job duties and responsibilities
- Lead, motivate and develop a team of four Credit Controllers, creating a high-performing and collaborative environment.
- Manage team workloads, performance, KPIs and collection targets to ensure business objectives are achieved.
- Oversee the end-to-end credit control and debt recovery process.
- Drive cash collection performance and reduce aged debt across the firm's client portfolio.
- Manage and resolve complex, sensitive and escalated debtor matters.
- Set, monitor and maintain client credit limits, ensuring effective credit risk management.
- Build strong relationships with senior stakeholders to support effective debtor management and cash collection.
- Challenge stakeholders appropriately where action is required to improve collection outcomes.
- Monitor debtor performance and identify emerging trends, risks and opportunities.
- Produce and analyse management information relating to aged debt, cash collections and team performance.
- Ensure compliance with firm policies, procedures and regulatory requirements relating to credit control and debt recovery.
- Identify and implement process improvements to enhance efficiency, reporting and collection performance.
- Support wider finance and working capital initiatives across the firm.
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About you
- Proven experience managing, coaching and developing a credit control team.
- Strong knowledge of the end-to-end credit control and debt recovery process.
- Experience managing aged debt, cash collection performance, debtor portfolios and collection KPIs.
- Experience setting, monitoring and maintaining client credit limits.
- Confidence working with and influencing senior stakeholders.
- Strong communication and relationship management skills, with the ability to challenge constructively where appropriate.
- Experience dealing with complex, sensitive or escalated client accounts.
- Excellent organisational and prioritisation skills.
- Strong analytical and reporting capabilities.
- Advanced Excel skills and experience using finance and reporting systems.
- Commercial awareness and a strong understanding of how credit control contributes to revenue generation and working capital management.
- Ability to work flexibly across Liverpool and Manchester, attending each office at least once per week.
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