CREDIT CONTROL MANAGER

Fast-Growth SaaS Business - City of London (Hybrid)

Salary: £48,000 – £50,000
Location: City of London - Hybrid working
Start date: ASAP
Reporting to: Finance Leadership

About the Role

Our client is a fast-scaling, VC-funded SAAS business in the City of London. With its customer base growing quickly, it's creating a brand-new position for its first dedicated collections hire.

This is a role with real autonomy, aimed at someone keen to build a collections function from a blank page rather than step into one that's already up and running. It's an unusual chance to define both the approach and the process from scratch, working closely with senior finance stakeholders and taking genuine ownership of how the business safeguards its revenue.

This role is to start ASAP and so candidates who are immediately available or on short notice will be prioritised.

What You'll Be Doing

• Build, document and take full ownership of the collections process from the ground up.
• Set the cadence and approach for chasing overdue and failed payments — how often customers are contacted and at what point cases get escalated.
• Develop and refine the wording used with customers, from reminder emails to call scripts, improving them over time.
• Take hands-on responsibility for chasing a large portfolio of customer accounts directly, by phone and email.
• Spot genuine billing or service problems and loop in Onboarding, Customer Service and Finance to get them resolved quickly.
• Define when an unpaid account needs to move further up the chain and build clear escalation steps for those cases.
• Keep accurate records and give leadership visibility on arrears, recovery rates, failed payments and the reasons behind them.
• Look for ways to recover more through smarter messaging, tighter processes, and automated payment retries.