Hays
Credit Control Manger
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Contract Length: 3-6 months (potential extension)
Location: West Midlands
Hybrid Work Pattern: 3 days a week on Site
About the Role
We are seeking an experienced Interim Credit Manager to lead, optimise, and transform the Credit Control and Collections function within a fast-paced organisation. This role requires a confident leader with a strong operational background, capable of managing high-value ledgers, resolving complex disputes, and driving improvements in cash flow performance and debt governance.
You will take ownership of the full credit control process and provide strategic and hands-on leadership to ensure strong financial control, robust reporting, and efficient cash collection.
Key Responsibilities
- Lead, coach, mentor, and develop the Credit Control team, ensuring capability, performance, and clear accountability.
- Manage the end-to-end credit control process, including customer contact, query resolution, reconciliations, and cash allocation.
- Reduce unallocated cash, credit notes, and aged debt through proactive oversight and improved controls.
- Produce weekly and monthly cash flow forecasts, debt analysis, and risk reporting.
- Build strong relationships across Finance Operations to ensure seamless collaboration and effective resolution of debt queries.
- Support internal and external audits, ensuring all credit control practices meet governance standards.
- Drive continuous improvement to enhance efficiency, reduce disputes, and strengthen credit control frameworks and reporting processes.
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Experience & Background
- Extensive experience managing Credit Control teams in the public sector, property, financial services, or large corporate environments.
- Experience of Oracle Fusion
- Strong analytical and problem-solving skills with a structured and methodical approach.
- A process-driven mindset with proven experience in team development and performance leadership.
- Expertise in financial strategy implementation and credit risk management.
- Strong capability in budgeting, forecasting, and cash flow performance reporting.
- Ability to identify financial risks/opportunities and provide actionable strategic insight.
- Excellent stakeholder management skills, including senior-level engagement and influencing.
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