Canon EMEA
Credit Control Specialist
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Job Description
We are looking for a highly organised and customer-focused individual to join our Credit Management team as a Credit Controller. We are seeking someone with excellent communication skills, strong attention to detail, and a proactive approach to problem-solving.
This is an exciting opportunity for someone who enjoys building relationships, resolving issues, and managing multiple priorities in a fast-paced environment. You will play a key role in supporting cash collection activities, maintaining customer relationships, and ensuring outstanding balances are managed effectively.
Responsibilities
As a Credit Controller, you will be responsible for managing a portfolio of customer accounts in our Retained Team, and supporting the effective collection of outstanding receivables. Your duties will include:
- Managing the collection of outstanding receivables for an assigned customer portfolio (Retained Team)
- Maintaining regular contact with customers via telephone, email, and written correspondence regarding overdue invoices, payment commitments, deductions, and disputes.
- Reconciling customer Accounts Payable balances with Canon's Accounts Receivable records and coordinating the resolution of discrepancies.
- Investigating, managing, and resolving customer account queries and disputes, working closely with internal teams and external stakeholders.
- Escalating unresolved disputes in line with Service Level Agreements to ensure timely resolution and minimal impact on customer relationships and cash flow.
- Initiating the dunning process for non-paying customers.
- Placing and releasing credit holds in accordance with company credit policy.
- Collaborating with customers and internal stakeholders regarding financial transactions, payment methods, payment terms, and credit limits.
- Building and maintaining strong relationships across the business to support effective debt management and risk mitigation.
- Producing regular reports on aged debt, disputes, legal issues, collection activities, and portfolio performance.
- Identifying opportunities for process improvements to increase efficiency and effectiveness.
- Completing Credit Control administration tasks and supporting departmental projects as required.
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Qualifications
We are interested in candidates who can demonstrate:
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- Excellent verbal and written communication skills.
- Strong customer service and relationship management skills.
- A proactive and solution-focused approach to problem solving.
- Strong organisational and time-management skills.
- The ability to manage multiple priorities and competing deadlines.
- Excellent attention to detail and accuracy.
- Strong analytical and decision-making skills.
- Confidence in handling customer queries, account investigations, and dispute resolution.
- The ability to work independently as well as collaboratively within a team.
- Good administration skills and a willingness to learn new processes.
- Intermediate to Advanced Microsoft Excel skills.
- A positive, inclusive, and professional approach to working with colleagues and customers.
Canon Core Behaviours
- Customer Orientated
- Drive for Results
- People Orientated
- Caring for Self and Others
- Show Courage & Conviction
- Take Ownership & Accountability
- Act as a Team Player
The salary for this role is £32,992 plus our comprehensive benefits package which includes 25 days a/l and pension.
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