The Keyholding Company
Credit Control Supervisor (Fixed-term Contract)
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About the Role
We're building a Finance function that's genuinely fit for a digitally transformed, high-growth security business, and this role sits at the centre of that build. This is a temporary contract, initially 3 months, with a likelihood of extending on a rolling monthly basis. You'll lead a team of Credit Controllers, own day-to-day ledger allocation, and drive the collections and DSO performance that keeps our cash flow healthy. You'll also act as first point of escalation for complex client, Service Partner and insolvency matters, balancing hands-on credit control work with genuine people leadership.
We're advertising this as a full-time Monday to Friday role, but we're open to discussing flexible working hours or days for the right candidate, salary would be pro-rated accordingly.
What You Get
- Salary of £40,000 per annum (pro rata) approx. £10,000 for the initial 3-month contract
- Full-time, Monday-Friday, with flexibility on hours/days open for discussion
- Hybrid working - Head Office (Kirby Street, London), with fortnightly collaboration days in the office
- Auto-enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Programme, and a voluntary health cash scheme starting at £1 per week
- Regular TKC social events and team days
- Opportunity to make a real difference and work alongside people who share a passion for what they do!
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Key Accountabilities
Outcomes
- Leads and develops a team of Credit Controllers, setting individual and team KPIs against DSO, collections and query-resolution targets
- Owns ledger allocation and rebalancing across the team to ensure fair, effective coverage
- Acts as first point of escalation for complex client, Service Partner and insolvency matters
- Drives continuous improvement across the credit control function, embedding process changes across the team
- Reports team and individual performance to senior management, highlighting credit risk trends
Principal Tasks
- Coaches and supervises Credit Controllers through regular one-to-ones, performance reviews and development plans
- Reviews aged debt reporting and DSO performance, identifying trends and areas of concern
- Resolves client and Service Partner queries within agreed SLAs, escalating where required
- Liaises with billing, operations and finance teams to resolve queries promptly
- Prepares and submits proof of debt claims and represents TKC in insolvency proceedings
- Supports month-end reporting cycles, including bad debt provisions
- Covers team members' ledgers during absence to maintain continuity of collections
An excellent candidate for this role will be/have
Essential Skills & Qualifications
- Minimum 2-3 years' experience in a credit control role, including experience mentoring or supervising others
- Five-year checkable work history
- IT literate, with intermediate/advanced Word and Excel, plus working knowledge of Outlook and Sage (or another accounting package)
- Proven ability to lead, motivate and develop a small team
- Strong organisational skills, with the ability to manage competing priorities to strict deadlines
- Excellent negotiation, influencing and mathematical skills
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Desirable Skills & Experience
- Working towards or holding a Diploma in Credit Management
- Experience with accounting packages beyond Sage
- Experience representing an organisation in insolvency proceedings
Behavioural Competencies
- Leads by example, upholding TKC's values, policies and principles across the team
- Develops others through coaching, feedback and hands-on support
- Results-driven, delivering accurate, on-time outcomes under pressure
- Proactive, identifying and addressing issues before they escalate, and championing continuous improvement
- Trustworthy and approachable, building relationships through openness and consistency
- Adaptable, adjusting to new conditions and embracing change
Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
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