Bunzl McLaughlin
Credit Control Team Lead
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Credit Control Team Lead Opportunity at Bunzl McLaughlin
Part of Bunzl plc, a FTSE 100 company, Bunzl McLaughlin has an exciting opportunity for a Credit Control Team Lead to join their Credit Control Team to ensure sales are turned into cash as quickly as possible and minimise the business’ risk to bad debt. The role will be based at our facility at Drumsill Distribution Centre on Moy Road, Armagh with the flexibility to work remotely one day a week from home. The role helps support three operational businesses within the Bunzl group.
Bunzl McLaughlin is a market leader in the hospitality and catering sectors across Ireland, both North and South. Placing innovation at the heart of its corporate identity since 1894, Bunzl McLaughlin delivers a reputable and unparalleled level of excellence through both product offering and service. At Bunzl, we pride ourselves in offering our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organisation, and to serve others in a manner that exceeds their expectations.
Job Type:
- Full time, Permanent
- Monday to Friday
- 38.25 hours per week
Main Responsibilities
- Debt Management: Proactively manage cash collection, customer credit risk, and overdue accounts to minimise bad debt, maintain effective credit controls, and support working capital targets.
- Customer Management: Prompt resolution of customer queries, management of customer records, advising on payment solutions for large orders, and supporting customer review meetings with key stakeholders.
- Team Management: Continuous process improvement, develop and lead a high performing team through training and mentoring, and supporting the team with escalated customer and debt-related issues, promoting excellent service and compliance with company policies.
- Data Analysis and Monthly Reporting: Prepare monthly credit performance reports for management reporting, management month end changes to customer records, set debt collection forecasts and support month-end reporting and invoicing activities and check consolidated invoices / statements are processed.
- Credit Risk: Review and approve new account applications, setting appropriate credit terms and limits, monthly customer credit limit review, ad hoc credit limit approvals and Monitor and release held orders whilst minimising risk and maximising sales
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Experience
- A minimum of 2 years’ experience in a Credit Control Team Lead role in a similar size organisation managing a team.
- Strong knowledge of credit control processes and debt collection techniques
- Excellent stakeholder management and communication skills
- Experience of managing and developing a team
- Experience in a shared service environment
Skills
- People Management: The ability to motivate a team and act as a mentor and ambassador for the business and train and develop team members.
- Quality of Work: Able to work in a fast paced environment, detail orientated, strong numerical, time management and IT skills
- Team Work: The ability to work in a team as well as autonomously. Willingness to work extra hours to meet deadlines and needs of the business.
- Communications Skills: Excellent communications skills, confidently manage challenging situations with customers and present information concise and clear.
- Customer Focus: Excellent customer service relationships, prompt and efficient responses to customers
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Benefits/ Reward
We also provide a thorough induction programme, buddy system and comprehensive on the job training in order to give you the best possible opportunity to succeed.
On top of this, we offer a competitive salary and unrivalled benefits package including:
- 29 days holiday (increasing to 34 days with service)
- Opportunity to purchase additional holidays
- Healthcare cash plan
- Life assurance
- Company pension
- Employee assistance programme
- Employee retail discounts
- Sharesave plan
- Long service awards
- Enhanced maternity / paternity pay
- Cycle To Work Scheme
We are an equal opportunities employer and welcome applications from all who fit the requirements of the role. If you need any reasonable adjustments as part of our recruitment process, just let us know.
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