Novuna
Credit Control Team Leader
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Are you a Credit Control professional looking for your next challenge?
Do you enjoy building strong customer relationships, developing people, and driving great outcomes? Are you ready to use your leadership skills to coach, support and motivate a high-performing team while delivering strong operational results?
If your answer is 'yes', keep reading.
Who we are?
At Novuna Business Cash Flow, our expert team empowers UK businesses to realise their full potential by offering flexible cash flow solutions. Our customers are incredibly diverse, from start-ups to established firms across a wide range of industry sectors.
What You'll Do
As a Credit Control Team Leader, you'll play a key role in the success of our Credit Control operation. You will be responsible for leading, motivating and developing a team of Credit Controllers, ensuring they have the support, coaching and direction needed to achieve individual and team objectives.
This is a fantastic opportunity for someone with a strong credit control background who is looking to further develop their leadership skills in a supportive and fast-paced environment.
Working closely with the Credit Manager and wider business stakeholders, you'll help identify opportunities to improve processes, enhance performance, and maintain the high standards our customers expect.
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You'll Also
- Lead, coach and develop a team of Credit Controllers, providing regular feedback, support and performance management
- Manage workloads and resources effectively to ensure service standards and business objectives are achieved
- Conduct regular 1-2-1s, identify development opportunities and support team members in reaching their full potential
- Oversee customer verification checks to maintain security and compliance standards
- Monitor individual and team performance, using data and MI to drive continuous improvement and accountability
What You'll Bring
You'll bring knowledge of Credit Control, Collections, or Accounts Receivable, along with a strong understanding of debtor management and cash collection best practice. CICM knowledge/accreditation is preferred but not essential.
You're someone who can balance commercial awareness with a customer-focused approach, confidently managing accounts, resolving issues, and building positive relationships.
You'll be a great fit if you
- A background in Credit Control, Collections, or a related function
- People leadership skills with exposure to leading, coaching and developing others
- Strong account management and customer relationship skills
- Excellent decision-making and problem-solving abilities
- Strong communication skills
- Knowledge of debtor legal cases and associated processes
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What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our Offer To You Includes
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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