Robert Half
Credit Control Team Leader
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Credit Control Team Leader
£40,000 | Hybrid | Manchester | 3 days office | Permanent
Robert Half is partnering with a growing and established business to recruit a Credit Control Team Leader to join its finance function.
This is a great opportunity for an experienced credit professional who enjoys leading people, working in a fast-paced environment and taking ownership of a high-volume ledger. You’ll manage a team of 6-10 Credit Controllers, with responsibility for performance, development, cash collection and the overall effectiveness of the credit control function. You’ll also work closely with the Head of Credit and act as an escalation point for more complex customer and credit matters.
What you'll be doing
- Lead, motivate and develop a team of 6-10 Credit Controllers.
- Set and monitor individual and team collection targets and KPIs.
- Carry out regular ledger reviews and drive improvements in cash collection.
- Manage performance, including coaching, development and addressing underperformance.
- Identify training and development opportunities across the team.
- Manage escalated customer accounts and complex credit issues.
- Assess and manage credit risk, taking action to minimise bad debt exposure.
- Deal with invoice queries and ensure timely resolution.
- Work with customers on payment plans and complex debt situations.
- Ensure credit policies and processes are consistently followed.
- Work with senior stakeholders and support the Head of Credit with wider process improvements.
- Use Excel and financial data to identify trends, risks and opportunities.
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What we're looking for
You’ll ideally have:
- 5+ years' Credit Control experience, with at least 2 years in a leadership role.
- Experience managing a team of 6-10 people.
- Strong experience of performance management and developing team members.
- Experience working with high-volume ledgers.
- Strong understanding of credit risk.
- Experience with insurance and legal exposure within a credit environment.
- Excellent Excel skills and strong numerical ability.
- Experience managing complex customer relationships and working with senior stakeholders.
- A commercial, proactive and results-focused approach.
- Strong communication skills and the confidence to lead from the front.
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What's on offer?
- £40,000 salary
- Hybrid working - 3 days in the office
- Leadership responsibility for a team of 6-10
- Opportunity to make a genuine impact on credit performance
- A role with clear responsibility and visibility within the wider finance function
If you're an experienced Credit Control Team Leader looking for your next opportunity, apply now or get in touch with Robert Half for more information.
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