Credit Controller

Contract type: Permanent
Hours: 40 hours per week
Monday-Friday 8am-5pm

Function

Effectively manage and control debts. Responsible for collecting invoices and ensuring that credit given to customers is monitored whilst providing excellent customer service.

Lines of Communication

Upwards: Finance Team Lead
Laterally: Cruise division, Finance team (Original)

What You Will Be Doing

• Act as a main point of contact for customer account queries
• Reconciliation, managing customer portals and integration (EDI)
• Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits, considering previous history, credit agency and trade references and other relevant sources of information
• Effectively review, manage and collect customer accounts, prioritising to maximise cash flow whilst minimising risk exposure (bad debts)
• Resolve invoice and payment queries promptly and efficiently
• Produce and distribute customer statements of account
• Produce and distribute customer overdue/reminder letters
• Produce and circulate weekly and ad hoc on stop, credit hold status and other reports
• Proactive management of new accounts and high value invoices
• Build effective relationships with customers and internal contacts
• Prepare month end consolidated invoices
• Escalate significant issues/concerns as necessary