CitySprint
Credit Controller
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Location: Redhill/ WFH 3 days
Salary: £30,000 - £34,000
Hours: Full time, Monday to Friday
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The Role
As a Credit Controller, you'll be responsible for managing a portfolio of customer accounts, ensuring payments are collected within agreed terms and supporting the business in achieving its cash collection targets.
Working closely with the Credit Control Team Leader and wider Finance team, you'll build strong relationships with customers, resolve payment and invoice queries, and proactively monitor outstanding debt. This role requires strong communication skills, attention to detail and the ability to manage priorities within a fast-paced environment.
Why CitySprint
At CitySprint, what we do matters. We provide market-leading same-day and time-critical delivery solutions that help businesses keep moving.
As part of our Finance team, you'll play a key role in supporting the financial success of the business by ensuring effective cash collection and building strong relationships with our customers. You'll be joining a collaborative team within a trusted national brand backed by DPD and Geopost.
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Who We Are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need pace, reliability and great judgement.
We’re part of DPD and the wider Geopost group — giving us the stability, scale and investment of a leading international delivery network — while CitySprint continues to operate with its own distinct focus and fast‑moving culture.
What You'll Be Doing
- Managing cash collections across a portfolio of customer accounts
- Ensuring customers pay within agreed payment terms
- Building and maintaining strong relationships with internal and external stakeholders
- Investigating and resolving invoice and payment queries
- Reconciling customer accounts and maintaining accurate financial records
- Monitoring outstanding debt and proactively escalating potential issues
- Supporting month-end activities and reporting requirements
- Working towards individual and team cash collection targets
- Maintaining debt levels within agreed business parameter.
- Identifying opportunities to improve processes and ways of working
- Supporting the wider Credit Control team in achieving business objectives
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What We're Looking For
- Previous experience within a Credit Control environment
- Experience managing collections across a dedicated customer portfolio
- Strong verbal and written communication skills
- Excellent attention to detail and organisation skills
- Ability to build and maintain strong customer and stakeholder relationships
- Experience working to deadlines and managing multiple priorities
- Good understanding of credit control processes and accounting practices
- Strong problem-solving skills and the confidence to escalate issues where required
- Good Excel skills
- A customer-focused approach with the ability to collaborate effectively across departments
A minimum of two years' credit control experience would be advantageous, but we're particularly interested in candidates who can build strong relationships, take ownership of their workload and deliver results in a customer-focused environment.
Apply
We are committed to creating an inclusive workplace and welcome applications from candidates with disabilities. Reasonable adjustments will be considered throughout the recruitment process and employment.
Apply now.
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