Credit Controller

Debt Collection & Credit Control

• Proactively follow up on overdue invoices in accordance with the company’s collections procedure to minimise bad debt exposure.
• Maintain regular, professional communication with clients to ensure timely payment, resolve billing discrepancies, and preserve strong working relationships.
• Escalate problem accounts appropriately and recommend action where necessary to protect the business’s financial position.

Reporting & Reconciliation

• Prepare and present regular reports on receivables, overdue accounts, and credit control activity to senior management, providing clear insight and recommendations.
• Carry out monthly reconciliations of customer accounts, investigating and resolving discrepancies in a timely manner.

Audit & Compliance

• Provide support during internal and external audits, ensuring that all documentation and records are accurate, accessible, and compliant with company standards.

What we are looking for

• A-Levels or equivalent qualification, ideally with a focus on Business, Mathematics, or Finance.
• Demonstrable experience in a credit control, accounts receivable, or finance administration role.
• Proven track record of managing a debtor ledger and successfully collecting overdue payments.
• Experience processing and reconciling financial transactions, including receipts, bank entries, and customer accounts.
• Background working with accounting records to Trial Balance stage.
• Experience producing financial reports and presenting findings to management.
• Prior exposure to audit support processes and maintaining accurate financial documentation.
• Excellent written and verbal communication skills, with the confidence to negotiate effectively with clients at all levels.
• Strong financial acumen with a good understanding of accounts receivable processes and credit management principles.
• Accounting knowledge to Trial Balance stage, with accuracy and attention to detail in financial data entry and reconciliation.
• Proficient in Microsoft Office, particularly Excel (including formulas, pivot tables, and data formatting).
• Organised and self-motivated, with the ability to manage a varied workload and meet deadlines in a fast-paced environment.
• Collaborative team player with the interpersonal skills to build positive relationships across internal teams and with external clients.

Desirable/Nice to have

• Working knowledge of SAP S/4HANA or a similar ERP/accounting system.
• Familiarity with Travelink or other travel industry booking and finance platforms.
• Experience working within the travel industry or a similarly high-volume, booking-based business environment.
• Exposure to multi-currency transactions or working with overseas finance teams.

Some of the benefits

• Hybrid working pattern between our office and homeworking.
• Annual Bonus scheme.
• Opportunities to travel overseas on familiarisation trips.
• 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service.
• Global recognition and reward programme.
• Access to extensive online learning resources.
• In-house training opportunities.
• Regular social events.
• Various employee discounts and offers, including discounted trips with our brands.

Diversity and inclusion

We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.

We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.