RUBAX LIFTS LIMITED
Credit Controller
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Location: Warrington, England, United Kingdom
Job ID: 91920
Quality of urban life
Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.
Join us as a Credit Controller
We are currently recruiting for a Credit Controller to join our team in Warrington on a full-time basis. You will be responsible for managing customer accounts across multiple business units, maintaining strong stakeholder relationships, and supporting the overall effectiveness of the Order-to-Cash function. You will provide an excellent level of customer service to both internal and external stakeholders, ensuring clear, professional, and accurate communication throughout the collections and query resolution process.
Your Main Responsibilities
- Manage customer accounts across multiple business units, ensuring timely debt collection
- Chase overdue payments via phone, email, and dunning processes
- Allocate customer payments accurately and promptly
- Investigate and resolve unallocated cash, deductions, and account queries
- Negotiate payment plans where required and escalate high-risk accounts
- Monitor aged debt and drive reductions in overdue balances
- Prepare KPI reports and management commentary as required
- Support internal and external audits with relevant documentation
- Respond to customer and internal queries in a timely and professional manner
- Work closely with Risk, Billing, Customer Services, Transport, and Commercial teams to resolve issues
- Share knowledge and best practice with colleagues
- Provide support across teams as business needs require
- Identify and implement process improvements
- Investigate errors and recommend corrective actions
- Use Excel confidently, including Pivot Tables and Filters
- Use Outlook, Word, and PowerPoint to support daily activities and reporting
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What You Bring
- Minimum 2-3 years' experience in Credit Control, Collections, or Accounts Receivable
- Experience managing customer accounts across multiple business units, regions, or ledgers
- Strong understanding of credit control processes, debt collection techniques, and cash allocation
- Excellent communication and relationship-building skills with the ability to influence stakeholders at all levels
- Strong problem-solving, analytical, and organizational abilities
- Good working knowledge of Microsoft Excel, including Pivot Tables and Filters
- Experience working with ERP, finance, or accounting systems would be advantageous
- High levels of accuracy and attention to detail
- Strong literacy and numeracy skills with a proactive and continuous improvement mindset
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What’s in it for you?
When you join Rubax, you'll be part of a supportive and ambitious team committed to delivering exceptional service across the UK. In return, we offer:
- Competitive salary with a discretionary annual bonus
- Company car or allowance (for eligible roles)
- 25 days’ holiday plus bank holidays
- Pension scheme with 5% company contribution
- Comprehensive life assurance
- Private medical cover with a trusted provider, plus 24/7 virtual GP access
- Free eye tests and eyewear discounts
Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamRubax!
Discover more on rubax.co.uk.
At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
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