Way of Life
Credit Controller - 6 Moths FTC
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Job Description
To provide full credit control services for all Way of Life properties. Bringing all payment dates in line with a fixed payment date i.e. 1st of the month for entire portfolio.
Essential
- Knowledge and experience of using Qube
- CIMA / ACCA / AAT qualified or equivalent
- Able to show an understanding of and commitment to property services and managing third party customer relationships.
- Actively embrace and work within the Company Values.
- Take responsibility for your own learning and development
- Able to show an understanding of and commitment to good customer care.
- Self-motivated, with high energy and enthusiasm
- Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
- Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.
Desirable
- Knowledge and experience of using Qube.
- CIMA / ACCA / AAT qualified or equivalent.
Bank
- Identifying overpayments and instructing refunds or reallocation of funds.
- Reallocation of receipts within the ledger.
- Assist with receipting and bank reconciliations when required.
Lettings – New Lets, Renewals and Exits
- Payment date and pro-rata calculations for Sales Teams.
- Checking and posting any unposted charges.
- Running unposted charges report.
- Invoice raising – routine and ad-hoc.
- Update the renewals tracker and provide confirmation that renewals are ok to proceed before lease execution.
- Reconcile accounts as part of tenancy end to inform any implication with TDS/Reposit.
- Update Qube with on-boarding / off-boarding of customers, ensuring all contact details are up to date and copy of leases are saved.
Active Collection
- Ensuring all accounts are up to date and legal actions/cases are taken after initial stage.
- Serving relevant notice (section 8 or 21) for rent arrears and chase former customer debts.
- Preparing all necessary paperwork to attend court hearings to recover outstanding debt.
- Instructing bailiffs or solicitors where necessary to recover arrears.
- Responding to cases where customers have handed in keys due to inability to pay rent and handling enquiries regarding arrears with relevant parties.
- Raise purchase orders for works instructed to bailiffs or solicitors.
- Approve relevant invoices in relation to works instructed on a weekly basis.
- Raising monthly and ad-hoc customer charges.
- Comms to tenants on a weekly basis for those paying with the wrong reference.
- Liaise with Property Managers during collection process (2nd and Final Reminder).
- Confirmation that all income/charges have been raised for period/month ahead in advance.
- Chasing customers by telephone, running letters, emails and required forms on a routine basis; (1st reminder, 2nd reminder and final reminder with telephone and email comms in between.)
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- Handling inbound / outbound customer calls regarding their account(s) respecting confidentiality.
Reporting
- Confirming arrears and collection position
- Producing weekly aged debtor reports with commentary
- Producing Aged Debt/Collection report with commentary for Monthly Reporting Pack
- Producing Aged Debt/Collection report with commentary for Quarterly Investor Reporting Pack
- Discussing bad debts with the accountant and asset managers on a regular basis to inform quarterly financial provisions
- Promoting any bad debt write-offs on a quarterly basis with a formal report and in a timely manner
Manage and oversee the work of the Credit Control function:
- Provide an efficient and quality service, setting departmental KPIs which are in line with Company KPIs and Values.
- Looking at improvements which can be made to the efficiency and service provided by the department, and the communication between departments.
- Effectively communicate, through presentation, verbal and written mediums.
- Updating team procedures in line with compliance and best practice.
- Reporting regularly on KPIs and compliance with internal processes.
- Liaising effectively and efficiently with other stakeholders.
General Responsibilities
- Act at all times in line with the Company Values, integrating these into all work practices.
- Participate in team, departmental and corporate project and planning processes as required.
- To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
- To act as an ambassador for Way of Life in your conduct during working hours and in all contact with customers and third parties connected with Way of Life’s business.
- Support the Marketing Team to implement engaging community building events for residents
- To undertake any other duties as are reasonably requested from time to time.
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Benefits
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Critical Illness Cover
Eligible employees will be automatically included in this policy after 12 months’ service
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Eye Tests & Glasses
Way of Life will cover the cost of an eye test up to a value of £30 every 2 years.
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Family Friendly Pay
Way of Life provide enhanced rates of Maternity, Paternity and Adoption pay (subject to eligibility criteria as outlined in the full policies available in the handbook).
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Life Assurance:
Employees will automatically be included in the Group Life Assurance policy after 12 months’ service. This provides death in service benefit at 4 x basic annual salary at date of death No Benefit in Kind will be applicable.
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Benefit Hub
This is available to all employees from the start of employment. Benefit Hub, Is a team happiness platform that gives you access to over 200 perks! You’ll get access to hundreds of big brand discounts; a wellness hub packed with expert lifestyle and fitness classes; premium rewards; plus a ton of fun surprises!
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Private Healthcare
This is available from the start of employment. Way of Life will pay for employees Private Healthcare. Employees can choose to add family members (spouse/children) or their Partner (providing they live at the same address as the employee) at the rates we can get as a Company
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Season Ticket Loans
We are aware that travel can be expensive. Way of Life provide season ticket loans for employees who have completed their probation period, in order to help spread these costs.
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