Role Overview

Is this the role you are looking for? If so, read on for more details, and make sure to apply today.

Wynnstay Group is seeking an organised, proactive, and customer-focused Credit Controller to join our Finance team and play a key role in supporting the financial strength and cash performance of the business.

Reporting to the Group Credit Manager, you will be responsible for managing a portfolio of customer accounts, ensuring timely collection of outstanding balances, and helping to minimise credit risk across a diverse customer base. Working with both business customers and sole traders, you will build effective relationships, resolve account queries, and take ownership of the credit control process from initial collection activity through to resolution.

This is an important role within a collaborative and supportive finance team, where attention to detail, commercial awareness, and professional communication are highly valued. You will work closely with colleagues across Finance, Sales, and Customer Services to support cash collection activities, maintain accurate account information, and identify opportunities to improve processes and performance.

The role offers an excellent opportunity for an experienced Credit Controller who enjoys balancing customer relationships with sound commercial judgement and wants to contribute to a growing, values-led business.

Responsibilities

• Managing a portfolio of customer accounts and taking ownership of debt collection activities.
• Ensuring outstanding balances are collected in a timely manner to support healthy cash flow and reduce debtor days.
• Chasing overdue accounts through telephone, email, and written communication using a professional and consistent approach.
• Reviewing customer accounts and taking appropriate action to recover overdue debts.
• Conducting credit checks and assessing customer creditworthiness in accordance with company policies and procedures.
• Managing customer credit limits and undertaking regular account reviews to support effective risk management.
• Maintaining accurate and up-to-date records of customer communications, collection activity, and account actions.
• Working closely with internal departments to investigate and resolve customer queries that may affect payment.
• Negotiating repayment arrangements where appropriate while balancing customer needs with commercial considerations.
• Producing aged debt reports and highlighting high-risk accounts, overdue balances, and potential bad debt concerns.
• Supporting wider Accounts Receivable activities, including payment allocation, account maintenance, and customer account setup.
• Monitoring trends and identifying opportunities to improve collection processes and credit management controls.
• Building positive working relationships with customers and internal stakeholders to support effective debt recovery.
• Contributing to agreed objectives and complying with company policies, procedures, and financial controls.